Ratings based on 529 Verified Reviews
3.3 Room cleanliness
4.1 Service & staff
3.3 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Good location but not the best quality of hotel
Comment from Hotel Management
21 May 2024 by The Team Roc Portonova, Hotel Management
Cher Rodolphe,Merci beaucoup pour votre excellente évaluation ! Nous sommes ravis d'apprendre que vous avez apprécié l'ambiance et la piscine de notre hôtel.Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour une autre expérience mémorable.Cordialement,L'équipe du Roc Portonova
by A verified traveler
Posted 28 Apr 2024
The property was located in a nice quiet and scenic location but still near enough to walk to local bars and shops and had great views from the balcony of the sea/beach. The reception staff were wonderful and helpful. It was dated in the corridors and some rooms in accommodation- especially the kitchen but we werent cooking so were not too bothered. Although a bigger/normal size kettle would be good rather than tiny one provided. The indoor pool was great and the outdoor one would have been if the weather was nice. Its a shame it no longer has indoor bar and restaurant - the breakfast is ate outside at the snack bar by the pool, which is great if warm and not raining, but when it rains you have to make sure your sat under canopy and you dont get wet cups and plates when you go get your meal. Plenty of cold choice breakfast items but same hot food every morning (which isnt very hot - fried egg, bacon, beans and sausage) kept in electric food warmer. The toaster is so slow and we had to rescue the handle for the toaster shelf our self toaster twice as dont think member of staff knew it was stored inside toaster! But overall we were satisfied with accommodation for the price we paid and would return if we wanted a low cost holiday/short break again
Comment from Hotel Management
10 May 2024 by The Team Roc Portonova, Hotel Management
Dear Joanne,Thank you for taking the time to share your detailed feedback following your recent stay with us. We're delighted to hear that you enjoyed our property's peaceful and scenic location, as well as the helpfulness of our reception staff.We appreciate your constructive comments regarding the dated corridors and some rooms, especially the kitchen area. Rest assured, we take guest feedback seriously and will consider ways to improve and modernize our facilities.Regarding your feedback on the breakfast experience, we apologize for any inconvenience caused by the outdoor dining arrangement. We'll certainly take your comments into consideration to ensure a more comfortable dining experience for our guests, especially during inclement weather.Your comments about the breakfast selection and the toaster have been duly noted, and we'll work on addressing these issues to enhance the overall guest experience.We're glad to hear that despite these concerns, you were satisfied with the value for money and would consider returning for another low-cost holiday or short break.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future.Best regards,The Management Team at Roc Portonova
by A verified traveler
Posted 26 Oct 2023
Very good location. Poor conditon of the room I got.Old and Delapidated. Pictures on thr website were not exactly the actual condition of the property. Expedia should improve in this area too.
Comment from Hotel Management
3 Nov 2023 by Roc Portonova, Hotel Management
We extend our heartfelt apologies for any disappointment you may have experienced during your recent visit. Your feedback is of utmost importance to us, as it serves as a valuable resource for our ongoing efforts to enhance our service and ensure the utmost satisfaction of our customers.Rest assured, we will thoroughly assess your comments and scrutinize the details of your case to pinpoint areas where we could have provided a better experience. We genuinely hope that you will grant us the privilege of welcoming you back in the future. This would afford you the opportunity to witness the positive changes we've implemented and enjoy an experience that fully meets your expectations.We are grateful for your continued trust in us and eagerly anticipate the pleasure of your return.
by A verified traveler
Posted 24 Oct 2023
Ok so super chill area. The places itself is super old , old carpet , old kitchen
, old closets old space . TV is smaller than my even television. The place has no furniture . Cracked tiles old carpet , old bathrooms . Stains on walls doors, bathrooms , fridge its old dear god where are these reviews coming from. Staff is nice but this place is deteriorating In Front of their eyes . Old and decripet The shinning called they want their location back . Good grief !!
Comment from Hotel Management
3 Nov 2023 by Roc Portonova, Hotel Management
We extend our heartfelt apologies for any disappointment you may have experienced during your recent visit. Your feedback is of utmost importance to us, as it serves as a valuable resource for our ongoing efforts to enhance our service and ensure the utmost satisfaction of our customers.Rest assured, we will thoroughly assess your comments and scrutinize the details of your case to pinpoint areas where we could have provided a better experience. We genuinely hope that you will grant us the privilege of welcoming you back in the future. This would afford you the opportunity to witness the positive changes we've implemented and enjoy an experience that fully meets your expectations.We are grateful for your continued trust in us and eagerly anticipate the pleasure of your return.
by A verified traveler
Posted 18 Oct 2023 on Hotels
Lot of maintenance issues.
The mattress so uncomfortable.
The standard of the cleanliness is not so high.
Excellent location.
Breakfast is it's good.
It's worth for the price.
I could recommend to my friend.
The room needs little bit up to date.
Comment from Hotel Management
19 Oct 2023 by Roc Portonova, Hotel Management
We extend our heartfelt apologies for any disappointment you may have experienced during your recent visit. Your feedback is of utmost importance to us, as it serves as a valuable resource for our ongoing efforts to enhance our service and ensure the utmost satisfaction of our customers.Rest assured, we will thoroughly assess your comments and scrutinize the details of your case to pinpoint areas where we could have provided a better experience. We genuinely hope that you will grant us the privilege of welcoming you back in the future. This would afford you the opportunity to witness the positive changes we've implemented and enjoy an experience that fully meets your expectations.We are grateful for your continued trust in us and eagerly anticipate the pleasure of your return.
by A verified traveler
Posted 10 Aug 2023 on Hotels
Comment from Hotel Management
14 Aug 2023 by Roc Portonova, Hotel Management
Thank you for taking the time to rate us. We are thrilled to hear that you enjoyed your experience and we can't wait to have the opportunity to serve you again soon!
by A verified traveler
Posted 9 Aug 2023
Good for stay with childrens.
Comment from Hotel Management
14 Aug 2023 by Roc Portonova, Hotel Management
Thank you for taking the time to rate us. We are thrilled to hear that you enjoyed your experience and we can't wait to have the opportunity to serve you again soon!
by A verified traveler
Posted 17 Jul 2023 on Hotels
The experience was not good
The refrigerator did not work properly
It is very old and no well maintained .
It needs more Maintainance
And cleaning .
Comment from Hotel Management
18 Jul 2023 by Roc Portonova, Hotel Management
First of all, thank you for visiting us and for leaving your review. We are sorry to hear that we didn't succeed your expectations. Our priority is that our clients enjoy their stay and have a wonderful time, so we apologize if it wasn't like this. We appreciate that you let us know where we can improve. We will do our best to improve and hope you give us another opportunity as we are sure you will enjoy it!
by A verified traveler
Posted 6 Jul 2023
Property needs a completed update. Not to many amenities. Unfortunately we can not enjoy the great view that we requested by the time of reservation. In general we expended a great time in Mallorca. The area around the hotel was fabulous, the beach was ok, great restaurants and safe.
Comment from Hotel Management
11 Jul 2023 by Roc Portonova, Hotel Management
Thank you for your feedback, Edgar. We will take it into account in order to improve and hope you had a nice stay with us.
by A verified traveler
Posted 3 Jul 2023 on Hotels
Comment from Hotel Management
5 Jul 2023 by Roc Portonova, Hotel Management
Thank you, Donald, we would have appreciated some feedback regarding your rating in order to improve. We hope, overall, you had a nice stay with us!
