Ratings based on 430 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Second stay here. The first in 2020.
Good location. Staff are friendly.
It takes too long to check-in and trying to get through to reception is frustrating. This was an issue in 2020 also. For a hotel this size you would expect more staff.
I had to call housekeeping to remove a dirty and stained bath towel. Thankfully, I spotted the brown marks before using the towel.
It got really busy over breakfast and we were seated in a restaurant across the breakfast area.
I am considering whether I should stay in a smaller hotel in the future.
by A verified traveler
Posted 31 May 2024
I like it for its legendary, and the memories i had.
by A verified traveler
Posted 26 May 2024
Staff very helpful. Transportation arrangement excellent (rent a car, complimentary ride from airport)
Comment from Hotel Management
27 May 2024 by Adeel, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adeel
by A verified traveler
Posted 24 May 2024
There is not much eating and shopping places around. Very friendly bell boys and airport service.
Comment from Hotel Management
27 May 2024 by Adeel, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adeel
by A verified traveler
Posted 23 May 2024
It was a nice traditional property but with a slightly dated decor and furniture.
Some furniture was wobbly and broken.
Staff were very courteous and helpful
Comment from Hotel Management
29 May 2024 by Adeel, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,adeel
by A verified traveler
Posted 19 May 2024
I’ve stayed a few times and I’d normally give 5 stars. But this time round there were some serious errors made.
Error 1: We had an undisclosed bill added to our room 552. The amount of 121,621.000 rupees from the beauty salon which we never used. This was investigated and found that the salon took the wrong number and billed it to our room by mistake! Where is the verification when customers use these services??
Error 2: They checked out our room a day early so we were unable to get back in our room for 1 hour. Again completely unacceptable.
Error 3: We had booked our taxi ride back to the airport for departure. We booked this a few days in advance using their concierge service and was assured it was booked. After reconfirming a day before our departure they could not see our request??? What kind of cowboy operation you running here!! That concierge reception is a joke!
They need to relook at their process for taxi booking. Righting a name on a slip is simply not good enough.
Comment from Hotel Management
21 May 2024 by Adeel, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Adeel
by A verified traveler
Posted 12 May 2024
Would recommend can use some upgrades for sure but service staff etc are amazing
Comment from Hotel Management
13 May 2024 by Adeel, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adeel
by A verified traveler
Posted 8 May 2024
Poor customer service. Very dated rooms.
Comment from Hotel Management
13 May 2024 by Adeel, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Adeel
by A verified traveler
Posted 4 May 2024
One of the best hotels in the world.
Recommended.
Comment from Hotel Management
13 May 2024 by Adeel, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Adeel
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
13 May 2024 by Adeel, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Adeel
