Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Hotel in great position
Modern and clean
Helpful and professional staff
Comment from Hotel Management
9 May 2024 by The Management Team of Barceló Málaga, Hotel Management
Dear Robert, Thank you very much for your kind feedback.It's truly gratifying to know that the location of Barceló Málaga greatly contributed to your experience. Our commitment to maintaining a clean and modern atmosphere is echoed in your comments, and we thank you for noticing our efforts.Our team takes great pride in offering professional service and we're thrilled to have met your expectations in this regard. We believe that our dedicated staff play a crucial role in the experience of our guests, and your acknowledgment is a wonderful affirmation of their hard work.We look forward to welcoming you back for another memorable experience.Best wishes,The Management Team of Barceló Málaga
by A verified traveler
Posted 4 May 2024
by A verified traveler
Posted 2 May 2024
by A verified traveler from Milwaukie
Posted 26 Apr 2024
Great Hotel!
Comment from Hotel Management
2 May 2024 by The Management Team of Barceló Málaga, Hotel Management
Dear Sasha,Thank you for your positive feedback.It is rewarding to know that you had such a pleasant experience with us and that you found your room equipped with everything you needed.Moreover, thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on a future occasion.Best regards,The Management Team of Barceló Málaga
by A verified traveler from Cardiff
Posted 25 Apr 2024
Bathroom smells badly
Air condition not working, room is hot.
Called reception, told not much can be done late at night.
Expensive for the service provided.
The light system and switches not the best.
Comment from Hotel Management
26 Apr 2024 by The Management Team of Barceló Málaga, Hotel Management
Dear Mohamed,Thank you for taking the time to share your feedback.We regret to learn that the bathroom conditions did not meet your expectations. Our team prides itself on maintaining impeccable standards of cleanliness and hygiene, and we apologize if this was not evident during your stay.We are also sorry to hear of the discomfort you experienced due to the air conditioning issue. Our hotel is committed to ensuring a comfortable environment for all our guests, and we are disheartened that we fell short in this instance.It is concerning to hear that our reception team's response did not provide the support you needed. We strive to offer attentive and prompt service, especially when addressing our guests' concerns.We understand that value for money is an important aspect of any hotel stay, and we apologize if you felt our services did not meet the expectations set by the cost.Furthermore, we take note of your comments regarding the light system and switches in the room. We aim to provide a seamless and user-friendly experience for our guests, and it seems we have missed the mark.Please be assured that we continually strive to offer the highest quality of service and amenities. While we understand that the solutions provided during your stay were not satisfactory, we are committed to improving our guests' experiences.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,The Management Team of Barceló Málaga
by A verified traveler
Posted 23 Apr 2024
Clean and great staff
Comment from Hotel Management
30 Apr 2024 by The Management Team of Barceló Málaga, Hotel Management
Dear Troy, Thank you very much for your kind feedback.Your commendation on the room cleanliness, immaculate condition of our hotel, the professionalism of our service, and the quality of our room amenities is greatly appreciated. We pride ourselves on providing exceptional experiences, and it is heartening to know that our efforts have resonated with you.It is always our highest priority to ensure our guests enjoy their stays with us, and your kind words confirm that we are on the right path. Thank you for choosing Barceló Málaga, and we hope to continue to exceed your expectations in the future.We look forward to welcoming you back for another memorable experience.Best wishes,The Management Team of Barceló Málaga
by A verified traveler
Posted 21 Apr 2024
Excellent hotel, from the minute we arrived to leaving staff very welcoming, room was very comfortable, quiet, seemed new, breakfast was excellent.
Comment from Hotel Management
23 Apr 2024 by The Management Team of Barceló Málaga, Hotel Management
Dear Gavin, Thank you very much for your kind feedback.It is heartening to know that our dedication to comfort and service excellence resonated with you, and that you found the room amenities and the quiet atmosphere conducive to a pleasant stay. We take pride in the modernity of our facilities, which are designed to cater to the needs of our valued guests like yourself. Your appreciation for the breakfast experience is particularly gratifying, as we strive to offer a variety of nutritious and enjoyable options to start the day right. Thank you for acknowledging the efforts of our staff to make you feel welcome; they truly are the backbone of our hotel.We look forward to welcoming you back for another memorable experience.Best wishes,The Management Team of Barceló Málaga
by A verified traveler
Posted 15 Apr 2024
Will not stay here again, hotel was pricey and outdated. No recomendable
Comment from Hotel Management
16 Apr 2024 by Equipo de Dirección Barceló Málaga, Hotel Management
Dear Carolina,Thank you for taking the time to review your recent stay at our hotel.We are deeply saddened to hear that your experience did not meet the high standards we strive to uphold. It is disappointing to learn that you found the room cleanliness and condition not to your satisfaction, and we regret that the room amenities did not fulfill your expectations. We take great pride in our hotel's avant-garde design and recent updates to our amenities, including ergonomic furniture and a commitment to ensuring a comfortable stay.However, we are heartened to know that our service met with your approval. Our dedicated team works tirelessly to provide exceptional service and guest experiences. We are sorry that the solutions provided during the stay were not satisfactory, and we hope to have the chance to welcome you again and demonstrate the quality and comfort that so many of our guests have come to love about Barceló Málaga.We hope we can provide you with an improved stay in the future. Kind regards,Equipo de Dirección Barceló Málaga
by A verified traveler
Posted 6 Apr 2024
by A verified traveler from morpeth
Posted 4 Apr 2024
I stayed here twice in March and April 2024 as a stoppping off point before travelling elsewhere
The great thing about this hotel is its convenience, as one can get of the long distance train and in 2 minutes be checking into the hotel as it is part of the station building. It is not however noisy. We walked from here all over Malaga, but for those with limited walking abilities, it is worth noting that it is not in the 'historic centre'. Views are very ordinary but one can't have everything
Extremely clean and in good repair. Excellent showers and beds
Slightly quirky decor in the lobby - not an issue
Food and drink seemed perfectly acceptable
Staff very straightforward and helpful
Worth noting also that the free tea and coffee sachets and milk are supplied for one night only
We enjoyed our stay and will undoubtedly use the hotel again
Comment from Hotel Management
5 Apr 2024 by The Management Team of Barceló Málaga, Hotel Management
Dear James,Thank you for your review.We deeply regret that the complimentary tea and coffee provision for one night did not fully meet your expectations. At Barceló Málaga, we strive to ensure our guests have all that they need for a comfortable stay, and we appreciate your feedback on this matter.We are delighted to learn that our hotel's convenience and direct access to the train station significantly enhanced your travel experience. It is also gratifying to hear that the soundproofing of our rooms provided you with a peaceful environment. Our central location is indeed perfect for guests who wish to explore Málaga, and we're pleased you found our facilities, including the showers and beds, to be exceptionally clean and comfortable. Your commendation of our staff's helpfulness and the quality of our food and drink offerings is greatly appreciated and will be shared with our team.We hope to welcome you back in the future. Best wishes,The Management Team of Barceló Málaga
