Ratings based on 267 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
Good
Comment from Hotel Management
13 Apr 2024 by ROSA TEAM, Hotel Management
What a delightful review to receive! We're thrilled to know that your stay was enjoyable, and it would be our pleasure to welcome you back for another fantastic experience. Stay safe and see you again soon! Best wishes.
by A verified traveler
Posted 4 Apr 2024
Our 2nd time staying here. However, the experience this time is kinda disappointing. The room is really hot and stuffy when we enter. The aircon wasn't really working as well, it is not cooling the room at all. The toilet was also very cramp compared to the previous stay. The remote for the TV or the TV was not functioning properly as well.
We managed to speak to one of the house keeping crew who was cleaning the other room to get some new batteries for the TV remote. However, it doesn't seem to be the case and he did not tell us anything and when we ask him about the aircon, he again pressed something then left.Maybe it would be nice if he could communicate to us what is happening instead of just walking off. Luckily, the aircon starts to get cool but the TV is still acting weird. There is no Netflix on available as well. If possible please avoid room 404 or probably the rooms of the same stack. Will probably consider staying in another hotel the next time i visit Malacca.
Comment from Hotel Management
7 Apr 2024 by ROSA TEAM, Hotel Management
We sincerely apologize for the disappointing experience during your recent stay. Your feedback is taken seriously, and we're committed to addressing each concern to improve our services. We regret the discomfort caused by room temperature and air conditioning issues, with our team actively investigating to prevent future occurrences. Apologies are extended for the malfunctioning TV remote and lack of communication from housekeeping, and we're implementing further training to improve service delivery. Regarding Netflix availability, we apologize for any confusion and will review amenities to enhance entertainment options. Your understanding and patience are appreciated, and we regret falling short of your expectations. Your feedback is invaluable, and we hope for the chance to provide you with the exceptional stay you deserve in the future.
by A verified traveler
Posted 15 Mar 2024
Amazing new fresh hotel . Room was very comfortable , beds nice and bathroom modern and clean . Breakfast was ok , staff friendly . Only let down was the location .
Comment from Hotel Management
16 Mar 2024 by ROSA TEAM, Hotel Management
Thank you for your review! We're thrilled to hear that you found our hotel amazing, with fresh and comfortable rooms, nice beds, and modern, clean bathrooms. We're glad you enjoyed your stay and that our staff made you feel welcome. We appreciate your feedback about the breakfast and will certainly take it into consideration for improvement. Regarding the location, we apologize if it didn't meet your expectations. We understand the importance of a convenient location and will strive to provide clearer information for future guests. Despite this, we're pleased to hear that you had an overall positive experience, and we hope to have the opportunity to welcome you back for another stay in the future!
by A verified traveler from Hollywood
Posted 10 Feb 2024
Overall great place to stay. Just a bit of a walk from the river and other landmarks which wouldn’t be so bad if it wasn’t so hot and humid. Go during their “cooler” season. Spacious rooms and cool decor. Nice staff.
Comment from Hotel Management
11 Feb 2024 by ROSA TEAM, Hotel Management
Thank you for sharing your positive experience! We're delighted that you appreciated our hotel's decor and found the room spacious. We strive to ensure your stay is enjoyable, and we look forward to welcoming you back! Best regards: ROSA TEAM
by A verified traveler
Boutique style hotel with cool atmosphere.
Posted 24 Jan 2024 on HotelsI had the family room, it was as described. We were four adults and two little kids, the room was perfect.
Comment from Hotel Management
27 Jan 2024 by ROSA TEAM, Hotel Management
Thank you for sharing your experience! We're delighted to hear that our family room met your expectations and accommodated your group comfortably. We appreciate your feedback and hope to welcome you back for another enjoyable stay!
by A verified traveler
Posted 13 Dec 2023
comfortable stay
Comment from Hotel Management
22 Dec 2023 by ROSA TEAM, Hotel Management
What a delightful review to receive! We're thrilled to hear that your stay was enjoyable, and it would be our pleasure to welcome you back for another fantastic experience. Stay safe and see you again soon! Best wishes.
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
22 Dec 2023 by ROSA TEAM, Hotel Management
What a delightful review to receive! We're thrilled to hear that your stay was enjoyable, and it would be our pleasure to welcome you back for another fantastic experience. Stay safe and see you again soon! Best wishes.
by A verified traveler
Pretty Boutique Hotel
Posted 19 Nov 2023 on HotelsWonderful hotel with friendly staff and round the clock security. Decor was strict to the theme and owner is very proud of the Rosa name as many of the items in the room bore it's name. Hot shower was ever ready and perhaps a little too much cos even the tap had hot water!
Wasn't walking distance to Jonker and breakfast wasn't fantastic. Grab to most attractions were within RM12.
Allocated room was just above the conference room and there was a conference that started at 9am on a Saturday! Sound-proofing should be improved as we were woken up by cheers, clapping and noises from the conference room. Feedback to the staff was well-received as noise level was lower on Sunday but we were still woken up at 9am. There was no initiative to offer a room change despite our feedback. Parking was plentiful but sheltered parking lots were limited.
Comment from Hotel Management
25 Nov 2023 by ROSA TEAM, Hotel Management
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. Our sincere apology for the disturbance from a group event and that you weren't offered another room during your stay. We regret our mistake. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:
by A verified traveler
Posted 16 Nov 2023
If you ask me if I would stay here again? Yes I would.
1. Since the lobby is on the 1st floor, the guest receiving area /lounge should have a more proactive or trained staff. A security guard may not cut it.
2. Room service should be made available. At the time I was there, food can be ordered on the phone but guest has to collect the food from cafe.
3. The breakfast buffet should have a better spread for 38.10/pax.
4. Maybe place to hang cloths should be a bit longer.
5. The room I stayed was for 4 person. The number of power outlets were limited for guests use and kinda not very convenient to plug or unplug.
These comments are my personal opinion. It is not meant to tarnish the hotel’s reputation. I feel if these small things are looked at, it would be a better place to stay.
Otherwise, cleanliness is excellent, very spacious and comfortable room, staff at reception and cafe are always smiling, ample parking, not too far from town centre.
Comment from Hotel Management
25 Nov 2023 by ROSA TEAM, Hotel Management
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. Your feedback is highly appreciated. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:
by A verified traveler
Nice hotels
Posted 10 Nov 2023 on HotelsUnique hotel with great room. Location is ok as can take grab to place of interest
Nearby walking to eatery and massage
Comment from Hotel Management
11 Nov 2023 by ROSA TEAM, Hotel Management
Greetings! Thank you for your review and rating. It is with great pleasure to read that you had an enjoyable stay experience with us. We look forward to welcoming and providing you with the best possible service again in the near future. Stay Safe and best wishes:
