Ratings based on 150 Verified Reviews

3.9 out of 5
78% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 10 Mar 2024
The wash basin leaks water at the bottom, the toilet light is spoilt and the toilet seat is too close to the wall with little leg room. Reception counter staff is not friendly.
3 out of 5
by A verified traveler

Posted 8 May 2022 on Hotels
Comment from Hotel Management
17 Jun 2022 by DAMIA RAMLEE, Hotel Management
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Mitc Hotel!
4 out of 5
by A verified traveler

Posted 13 Nov 2021
Nice for short stay.
Comment from Hotel Management
18 Nov 2021 by DAMIA RAMLEE, Hotel Management
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Mitc Hotel!
3 out of 5
by A verified traveler

Rooms to improve

Posted 11 Apr 2021 on Hotels
Hotel staffs are nice and friendly, but housekeeping and maintenance teams really needs to step up on the cleaning and maintenance. The room floor does not seem be cleaned even before and during my stay, room service dishes/glasses were seen being left along corridors for a couple of days, wall mounted table are on the verge of dropping out and toilet is leaking. Hope these are not too much to expect from a rated 3.5star hotel. Also rather disappointed to only know that there is no laundry service available on site...
Comment from Hotel Management
19 Apr 2021 by Wafi Alies, Hotel Management
Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.
4 out of 5
by A verified traveler

Posted 3 Apr 2021 on Hotels
Comment from Hotel Management
6 Apr 2021 by Wafi Alies, Hotel Management
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Mitc Hotel!
4 out of 5
by A verified traveler

Posted 3 Jan 2021 on Hotels
Comment from Hotel Management
31 Jan 2021 by Wafi Alies, Hotel Management
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Mitc Hotel!
3 out of 5
by A verified traveler from Jb

Posted 27 Dec 2020
Close to zoo Melaka, sink on the toilet was out of service
Comment from Hotel Management
27 Dec 2020 by Wafi Alies, Hotel Management
Dear Guest, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.
4 out of 5
by A verified traveler

Posted 27 Dec 2020 on Hotels
Comment from Hotel Management
31 Jan 2021 by Wafi Alies, Hotel Management
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Mitc Hotel!
4 out of 5
by A verified traveler

Posted 22 Dec 2020
Comment from Hotel Management
27 Dec 2020 by Wafi Alies, Hotel Management
Dear Guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Mitc Hotel!
4 out of 5
by A verified traveler

Posted 21 Dec 2020 on Hotels
Comment from Hotel Management
27 Dec 2020 by Wafi Alies, Hotel Management
Dear Guest, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further, so that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us, and we look forward to another chance to serve you.
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