Ratings based on 390 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Car parking to have some shade
Comment from Hotel Management
2 May 2024 by Ibis Melaka, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
by A verified traveler
Posted 21 Apr 2024
A no-frills hotel within walking distance to Jalan Bunga Raya. Easy parking at the back of the hotel. Rooms are cosy and practical. Basic essentials are provided.
Comment from Hotel Management
2 May 2024 by Ibis Melaka, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
by A verified traveler
Posted 2 Apr 2024
Room small but ok. Breakfast poor, limited. Bar service unattended and unprofessional. Restaurant staff unhelpful and unfriendly
Comment from Hotel Management
2 May 2024 by Ibis Melaka, Hotel Management
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Ibis Melaka. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Ibis Melaka
by A verified traveler from Castlemaine
Posted 22 Mar 2024
Perfect place to stay panaroma 17 stops right outside. Perfect for travelling from Melaka Sentral bus terminal. Pool was lovely perfect temperature. Breakfast was plentiful but some food was cold. Very busy when tour groups are there. Some food empty by 7.15 had to wait to replenish it. Staff are lovely in all areas. Room was always cleaned promtly each day. Would recommend to stay there walking distance to Jonker and Dutch Square and riverboat tours.
Comment from Hotel Management
2 May 2024 by Ibis Melaka, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
by A verified traveler from o.p.
Posted 7 Mar 2024
Property was in a convenient location just a short walk to Jonker Market area. Nice pool area and clean property. Breakfast buffet was offerings were lacking.
Comment from Hotel Management
21 Mar 2024 by Ibis Melaka, Hotel Management
Dear Mr Irwin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
by A verified traveler
Posted 13 Feb 2024
Basic 2 star hotel charging 4 star prices.
Comment from Hotel Management
13 Feb 2024 by Ibis Melaka, Hotel Management
Dear Mr Charlie,We very much appreciate your comments regarding your stay at the Ibis Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ibis Melaka
by A verified traveler
Posted 10 Feb 2024
The area around the hotel was a little seedy. The hotel itself was adequate.
Comment from Hotel Management
13 Feb 2024 by Ibis Melaka, Hotel Management
Dear Mr Bernand,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
by A verified traveler
Posted 1 Feb 2024
For the price this hotel has the best value. Swimming pool is huge! The location can’t be beat, yet the hotel is still quiet.
We would have preferred a long bed, but the queen bed was so comfortable we didn’t even notice the size. One of our best stay hotels in over 2 months of travelling! More check in staff would be beneficial as the lobby is very busy from 3-7 pm
Comment from Hotel Management
1 Feb 2024 by Ibis Melaka, Hotel Management
Dear Ms Leanne,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
by A verified traveler
Frustrated Check-in and Extra Payment vs Invoice
Posted 31 Jan 2024 on HotelsIbis Management ought to put the right resources at check-in 3pm EVERYDAY. Last Sunday I checked in and there's only ONE lady doing check-in for 20 people. Was told hotel manager on leave and so no one to look at slow bad customer service issue. This is VERY LOUSY SERVICE.
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Next issue Hotels.com said I pay $x at properly BUT at Ibis I was told to pay R$xxxxx which I dispute. The same ONE LADY asked her office staff to help BUT after waiting SO LONG there's no update. I paid R$xxxxx cos I don't want to hold back the line. BUT need Hotels.com to clear with Ibis management why is your customer being charged $xxxxx instead of just $x !!
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I stayed alot of times in Ibis and from now onwards I will NOT book Ibis anymore. Hotels.com as I believe will check on your prestige hotel customer service feedback and do your own investigation and REMOVE Ibis from your booking list if they keep on ignoring your customer feedback.
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Ibis management should CROSS TRAIN their 3 staff who were sitting down at the restaurant and others waiting around. Go watch your cctv Sunday 3pm and you would agreed with my strong feedback.
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And give an award bonus to that ONLY ONE LADY who worked so hard alone for hours to clear those check-in crowd.
Comment from Hotel Management
1 Feb 2024 by Ibis Melaka, Hotel Management
Dear Mr Bernard,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ibis Melaka
by A verified traveler
Posted 14 Jan 2024 on Hotels
The staff is nice, the room is okay. I would say that the hotel needs to be refreshed, the rooms and the restaurant. The breakfast has limited choice and the quality is average. This is not a 4 star hotel.
Comment from Hotel Management
18 Jan 2024 by Ibis Melaka, Hotel Management
Dear Mr Edgard,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ibis Melaka
