Ratings based on 318 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Chandlers Ford
Posted 7 Apr 2024
Great hotel, large rooms, lovely staff and great location in the centre of the tourism area. Really enjoyed our stay a breakfast was included and had lots of choice. Our only problem was the pool was closed for refurbishing for a couple of week which coincided with our stay. We were not aware this would be the case when we booked a couple of weeks earlier. There was a lovely pool at their next door property though which they kindly escorted us to. Think this is probably the best hotel and location for Melaka centre.
by A verified traveler
Posted 30 Jan 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Agnes Tay - Hotel Manager, Hotel Management
Dear Linda,Warmest Greetings from Home by the River!Thank you so much for such a wonderful review and for taking the time to write. The customer service experience here was the best we have had” – We believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud … and motivates us at the same time! Thank you.Sincerely,Agnes TayHotel Manager
by A verified traveler
Posted 22 Jan 2024
A really nice hotel in a great location to explore the historic centre of Melaka. Easy to walk to all the main sights and restaurants.
Comment from Hotel Management
5 Feb 2024 by Agnes Tay - Hotel Manager, Hotel Management
Dear Mr Paul,Warmest Greetings from Home by the River!We are extremely happy to know you had a great stay at our Home by the River especially highlighting the hotel location.We look forward to welcoming you again hopefully in the not-too-distant future.Sincerely,Agnes TayHotel Manager
by A verified traveler
Posted 12 Jan 2024
Very wonderful, friendly staff. We stayed 4 nights and was advised by the B/F staff that they would provide us with "special" cuisine to prevent us from getting bored with their B/F options. We felt that there were plently of choices.We had special.meals on the 3rd & 4th day specially prepared for us by their chefs. I had stayed 10Nights at 2 different Singapore hotels & no one considered we may be bored with their B/F options. Also, the hotel manager met us and responded to our queries re where to find local peranakan cuisine. She helped organize transport for us to get to our destinations without difficulty..Highly recommend all who vidit Melaka to stay at Casa Del Rio
Comment from Hotel Management
5 Feb 2024 by Agnes Tay - Hotel Manager, Hotel Management
Dear Doris,Thank you so much for taking the time to share your delightful experience with us! We are thrilled to hear that you enjoyed every aspect of your stay, especially the spa.It warms our hearts to know that our efforts to create a happy and welcoming environment have resonated with you. Our team works hard to ensure that each guest feels pampered and content during their time with us.Your kind words about the spa experience are truly appreciated. We strive to provide a tranquil and rejuvenating atmosphere, and it's rewarding to hear that we succeeded in enhancing your overall happiness.We look forward to welcoming you back for another rejuvenating escape. If there's anything specific you loved about the spa or any suggestions you have for improvement, please feel free to share. We value your feedback and always aim to exceed your expectations.Wishing you continued happiness and relaxation,Thanks,Agnes TayHotel Manager
by A verified traveler from Singapore
Posted 13 Dec 2023
This hotel is centralized and is working distance to Jonker street and some major shopping center. Polite and courteous staff.
Comment from Hotel Management
14 Dec 2023 by Agnes Tay - Hotel Manager, Hotel Management
Dear Loga,Warmest Greeting from Home by the River!Thank you so much for choosing Casa del Rio Melaka Hotel for your staycation and for you kind feedback.I am delighted to learn that you had a fantastic time and enjoyed your stay with us for this special occasion.We strive to give the best service and create exquisite stays for our guests and going through your comment makes us believe that we have achieved this goal.We truly hope to have the opportunity to welcoming you back in the near future.Best regards,Agnes TayHotel Manager
by A verified traveler from Dengkil
Posted 11 Dec 2023
Comment from Hotel Management
14 Dec 2023 by Agnes Tay - Hotel Manager, Hotel Management
Dear Izyan Nadirah,Warmest Greetings from Home by the River!Thanks for the review and star rating. We hope you've had yet another amazing stay with us, and we can't wait for you to be back soon.Sincerely,Agnes TayHotel Manager
by A verified traveler from saratoga
Posted 30 Oct 2023
Comment from Hotel Management
1 Nov 2023 by Agnes Tay - Hotel Manager, Hotel Management
Dear Thian,Warmest Greetings from Home by the River!Thanks for the review and star rating. We hope you've had yet another amazing stay with us, and we can't wait for you to be back soon.Sincerely,Agnes TayHotel Manager
by A verified traveler
Posted 8 Sep 2023 on Hotels
Comment from Hotel Management
1 Nov 2023 by Agnes Tay - Hotel Manager, Hotel Management
Dear Anonymous,Warmest Greetings from Home by the River!We thank you for your wonderful review and staying with us during your recent visit to Melaka. We are elated to hear that you had a pleasant stay with us and we appreciate your recognition of our friendly and welcoming service. We look forward to welcoming you again hopefully in the not too distant future.Sincerely,Agnes TayHotel Manager
by A verified traveler
Posted 19 Aug 2023
This time,I will make a serious comment to your hotel.
Honestly to say, The hotel itself is very good, but I felt that the staff could have been better educated.
It was a pity that the hotel could not meet the very simple requests of the guests, and that the necessary equipment such as bath towels etc., was not available.
It may be 5 star in Malacca, but it is not at the level of global 5 star hotel like a Riz carton, Four seasons, Marriott and others.
However, the management class has a high level of hospitality, and I felt that they are aiming for a global 5 star hotel.
Please do your best.
by A verified traveler
Posted 2 Jul 2023
Staff are friendly however felt a bit lost after handed the key because upon checkin, none of the staff introduced where are the dining areas or what time for breakfast or where to find the lift.
Comment from Hotel Management
4 Jul 2023 by Agnes Tay - Hotel Manager, Hotel Management
Dear Shao-Chin,Thank you for taking the time to share your feedback.We regret to learn about the some of the challenges that you experienced during your stay.Please rest assured that your comments have been shared with the relevant departments for their review and improvement.We are looking forward to welcoming you back to stay with us again soon.Sincerely,Agnes TayHotel Manager
