Ratings based on 489 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Hi, I did like every thing
Comment from Hotel Management
2 May 2024 by Hotel Management team, Hotel Management
Dear Ms. Amira, thank you for your awesome feedback. We are thrilled that you had a memorable stay and can’t wait to serve you again soon.
by A verified traveler
Posted 26 Apr 2024
l was disappointed with the experience, which felt more akin to a 4-star hotel. My room was directly beneath another undergoing construction, causing significant noise. Additionally, the cleanliness was subpar, as the bedding was quite dusty.
Despite raising these issues, I received only an apology and no compensatory gesture. I hope this feedback prompts a review of your service standards.
Comment from Hotel Management
27 Apr 2024 by Hotel Management team, Hotel Management
Dear Mr. Mazen, Your comfort and satisfaction are our priority. Thank you for taking the time to share your experience. Your comment about the noise level and suite cleanliness has been taken into action, and it’s been forwarded to the concerned department for immediate action, as we’re always working on developing our services. Looking forward to serving you again soon.
by A verified traveler
Posted 21 Apr 2024
great
Comment from Hotel Management
22 Apr 2024 by Hotel Management, Hotel Management
Dear Mr. Shazaad, Thank you for your genuine rating. We hope you enjoyed your stay at Raffles Makkah Palace. We promise you an unforgettable stay with outstanding service on your next visit.
by A verified traveler
Posted 15 Mar 2024
great experience overall
Comment from Hotel Management
15 Mar 2024 by Hotel Management team, Hotel Management
Dear Mr. Faheem, Thank you for giving us an ideal rating and choosing Raffles Makkah Palace. We are glad to hear that you enjoyed our accommodation. We look forward to welcoming you again very soon.
by A verified traveler
Posted 15 Feb 2024
Was very comfortable, easy to go to the Haram, clean. I would happily stay there again.
Comment from Hotel Management
17 Feb 2024 by Hotel Management, Hotel Management
Dear Ms. Nausheen, Thank you for your feedback about our hotel's cleanliness, comfort and location in the heart of Makkah, which are privileges we are proud of. Waiting to welcome you soon.
by A verified traveler
Posted 27 Jan 2024 on Hotels
Comment from Hotel Management
28 Jan 2024 by Hotel Management team, Hotel Management
Dear guest, Thank you for your awesome feedback. We are thrilled that you had a memorable stay and can’t wait to serve you again soon.
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
31 Dec 2023 by Hotel Management team, Hotel Management
Dear Sejal, Thank you for your genuine rating. We hope you enjoyed your stay at Raffles Makkah Palace. We promise you an unforgettable stay with outstanding service on your next visit.
by A verified traveler
Posted 11 Dec 2023 on Hotels
Comment from Hotel Management
14 Dec 2023 by Hotel Management team, Hotel Management
Dear Ms. Huda, Thank you for your genuine rating. We hope you enjoyed your stay at Raffles Makkah Palace. We promise you an unforgettable stay with outstanding service on your next visit.
by A verified traveler
Posted 7 Dec 2023 on Orbitz
Comment from Hotel Management
27 Dec 2023 by Hotel Management team, Hotel Management
Dear Ms. Aaiysha, Thank you for your genuine rating. We hope you enjoyed your stay at Raffles Makkah Palace. We promise you an unforgettable stay with outstanding service on your next visit.
by A verified traveler
Posted 28 Nov 2023
Amazing hotel, only problem is the lifts outside the hotel.
Comment from Hotel Management
28 Nov 2023 by Hotel Management team, Hotel Management
Dear Ms. Smara, Thank you for taking the time to share your experience with us. Regarding your concerns about the elevators, we considered your comment, and we promise to provide you with outstanding service during your next visit.
