Ratings based on 263 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Hotel management team, Hotel Management
Dear Rachida, we are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.
by A verified traveler
Posted 16 May 2024
It was very good
Comment from Hotel Management
29 May 2024 by Hotel management team, Hotel Management
Dear Haroon,Thank you for taking the time to share your feedback, on behalf of the entire team we apologize for any inconvenience which may have occurred during your stay our guest service champion will be in touch for more details.Once More, on behalf of the entire team we apologize for any inconvenience and we look forward to serving you again in the future.
by A verified traveler from Buffalo
Posted 14 May 2024
Hotel stuff are very slow at work specially receptionist. they take almost 40 minutes to check in one guest. I was waiting to check in almost 1 hour.
Comment from Hotel Management
15 May 2024 by Hotel management team, Hotel Management
Dear Raju,Thank you for sharing your feedback with us. We appreciate your feedback regarding the reception staff service and check-in process, and we do apologize for any inconvenience that may have occurred. Rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
29 May 2024 by Hotel management team, Hotel Management
Dear Haleem, we are delighted to read your feedback, we really appreciate you taking the time to share your experience which was inspirational for the entire team. We look forward to welcoming you once again in the very near future.
by A verified traveler
Posted 27 Apr 2024
Perfect
Comment from Hotel Management
28 Apr 2024 by Hotel management team, Hotel Management
Dear Haytham,Thank you for choosing Novotel Makkah Thakher City. We are delighted to learn that you have enjoyed your stay and we look forward to welcoming you again very soon.
by A verified traveler
Posted 26 Apr 2024
The food and the service are excellent. Every half an hour a bus takes you to Haram.
I will be using this hotel everytime i perform Umrah, Insha Allaah
Comment from Hotel Management
28 Apr 2024 by Hotel management team, Hotel Management
Dear Mohamed,Thank you for your positive feedback regarding food and shuttle service. We are always honored to welcome you to Novotel Makkah Thakher City. Waiting to serve you again on your next visit soon.
by A verified traveler
Posted 15 Apr 2024
Very nice property. Calm n quiet and friendly staff
Comment from Hotel Management
16 Apr 2024 by Hotel management team, Hotel Management
Dear Tahir,Thank you for your time and review. It’s highly appreciated. We are thrilled you were pleased with our services at Novotel Makkah Thakher City, we always strive to provide the best service to our guests to enjoy a spiritual journey. Looking forward to welcoming you again soon.
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 10 Apr 2024
Water clogged when take shower and flooded
Power outlets and locker didnt work
Comment from Hotel Management
12 Apr 2024 by Hotel management team, Hotel Management
Dear Syed,Thank you for sharing your feedback with us. We appreciate your feedback regarding the bathroom maintenance, and we do apologize for any inconvenience that may have occurred. Rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future.
by A verified traveler
Posted 8 Apr 2024
Not like any thing and can not ask any one or recommend anyone
Comment from Hotel Management
12 Apr 2024 by Hotel management team, Hotel Management
Dear Salwa,Thank you for sharing your feedback with us. We do apologize for any inconvenience that may have occurred. Rest assured that corrective action is in place to be avoided in the future. We look forward to welcoming you in the very near future
