Ratings based on 18 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
by A verified traveler
Nice hotel on the hill
Posted 12 Mar 2024 on HotelsLocation: on a steep hill..giving good views if we sit in the verandah ..those with bad knees may struggle going up and down:(
Staffs: kudos to all especially housekeeping..
Breakfast in ramadan: good selections, yummy
Prayer room: since we can hear imam leading the prayers we pray in the hotel prayer room at level 1 and did congregation prayers when its too hot to go Al Haram mosque
Free coffee/tea: all day!!
Toilet: small..but who cares?
Ambience: reminds us of small run family hotels in the countryside on the hills ..
Price: outside ramadan its worth the price
Once its fully renovated it be a great hotel insyaAllah
by A verified traveler
Posted 9 Mar 2024 on Hotels
Hotel is beautiful but a bit cramped, room small ok but bathroom was really cramped, too small to use, shower soaked everything.
by A verified traveler
Posted 18 May 2023
We went as a family, we had to get another hotel because the toilet condition is apalling.
My advice is, its okay for singles travelling for umrah. But not good at all for families even though the staff are very friendly.
Comment from Hotel Management
20 May 2023 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Not as expected or as stated on Hotel.com
Posted 15 May 2023 on HotelsLocation is not Good, you have climb but that is not the main reason, cleanliness of toilets, bedrooms is not up to standard, there is a constant noise of compressors or generators on roof which keeps you up at night because of noise. Toilets need renovations. Breakfast needs improvement. In toilets lack of toiletries, no iron in room no water bottles etc.
Comment from Hotel Management
20 May 2023 by General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Our 7-day stay for Umrah
Posted 13 Apr 2023 on HotelsWe stayed in the hotel without much troubles. Support staff were helpful in general but some Arab management people were not friendly, language barrier was a significant issue. A few things that hotel authority can look into: the reception area is very tight. Entry area could be improved. The room air conditioner unit doesn’t have thermostat control system, therefore rooms become very cold. I informed the desk but the technician informed that they didn’t have system to control the temperature! Room cleaning service is available upon request, I requested a cleaning once in seven days, an Arab management guy took note but he never ensured cleaning! The hotel is 10-minute walk from the Haram, that is the best part of our stay. One can have meals inside the hotel. Room rent is at little higher end in comparison to overall facilities. But overall it was ok to stay in the hotel.
Comment from Hotel Management
30 Apr 2023 by General Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 10 Apr 2023
If anyone is planning to visit Mecca, I highly recommend this Hotel, very close to Al Harama about 10 min walk, my experience was really great, the hotel was great but the staff was JUST PERFECT: Hade and Samir were very nice, professional, and generous I felt I have family there they helped me with everything and gave good suggestions. Thank you again for your professional service.
Comment from Hotel Management
30 Apr 2023 by General Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 6 Apr 2023
Nearness to Kabba and friendly staff. Rooms were small.
Comment from Hotel Management
30 Apr 2023 by General Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 12 Feb 2023 on Hotels
Comment from Hotel Management
14 Feb 2023 by General Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 1 Feb 2023 on Hotels
Comment from Hotel Management
6 Feb 2023 by General Manager, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
