Ratings based on 92 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Amazing stay!
My family and I had a fantastic stay here during our Umrah trip. Great food options, amenities and a wonderful staff.
Comment from Hotel Management
26 Apr 2024 by M Mohammed, Hotel Management
Thanks for your comments
by A verified traveler
Posted 18 Apr 2024
My overall stay was good. I stayed in 2 separate rooms mainly due to water leak in bathroom. All the male staff at the reception were very friendly, helpful, professional, and respectful.
Comment from Hotel Management
20 Apr 2024 by M Mohammed, Hotel Management
Thanks for your comments
by A verified traveler
Posted 16 Apr 2024
Cleanliness of the hotel not so god.
Stingy with room supplies.
Stingy with toiletries
Comment from Hotel Management
17 Apr 2024 by M Mohammed, Hotel Management
Thanks so much for your comments
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
20 Apr 2024 by M Mohammed, Hotel Management
Thanks for your comments
by A verified traveler
Posted 10 Apr 2024
Food was good, staff is not much cooperative specially for early entry
Comment from Hotel Management
10 Apr 2024 by M Mohammed, Hotel Management
Thanks so much for your comments
by A verified traveler
Posted 8 Apr 2024
Shuttle bus was a nightmare. It’s too far from Haram. No upgrade on room. Staff were rude. Have to ask for room to be cleaned than it be done everyday. Wouldn’t stay again but would book. Ext to Haram next time.
Area is good though mosque literally round the corner a few shops too.
Comment from Hotel Management
10 Apr 2024 by M Mohammed, Hotel Management
Thanks so much for your comments
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
23 Apr 2024 by M Mohammed, Hotel Management
Thanks for your comments & will take action regarding that
by A verified traveler
Posted 31 Mar 2024
The hotel
Comment from Hotel Management
6 Apr 2024 by M Mohammed, Hotel Management
Dear Guest,We will take action for your comments
by A verified traveler
Posted 23 Mar 2024
Beutiful hotel. Exceptional service. Love everything for the week we we're there with my 3 children ❤️ thank you!!!!
Comment from Hotel Management
26 Mar 2024 by M Mohammed, Hotel Management
Thanks for your comments
by A verified traveler
Posted 17 Mar 2024
The haram bus shuttle wasn’t very convenient and there wasn’t much communication about the transfers that would be involved for this service. Oftentimes, the bus would not go at the scheduled time. Also, a lot of the facilities in my room were broken.
Comment from Hotel Management
22 Mar 2024 by M Mohammed, Hotel Management
Dear GuestWe will take action regarding your comments to reduce that next visit
