Ratings based on 83 Verified Reviews
3.6 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2018
by A verified traveler
Posted 19 Apr 2018
They charged car parking fee 50 Sr / day however car parking is with booking
Room service very poor second day we called many times but no no room service
by A verified traveler
Good
Posted 16 Apr 2018 on HotelsThe Room was Nice But When wE open the Windows Frame full Of dust , toilet flush not working well , problem during check out With wrong posting FB outlet
by A verified traveler from Bradford, UK
Not a 5 star hotel
Posted 13 Apr 2018I had booked the hotel and paid for online. Arrived at the hotel late in the evening to find the hotel staff not speaking much English and not very helpful. The receptionist said that the room had been booked but no payment was received and that we had to pay again. Even though we produced proof of payment he still demanded another payment. It was a problem with their bank I found out later. I did get a refund but it caused quite a bit of inconvenience.
The room needed updating and the shower was dirty.
The restaurant floor was not swept regularly during the buffet breakfast, there were bits of food etc on the floor.
The lobby however is spacious and very good.
Recommended
for Personal Eventby A verified traveler
A nice hotel for omra
Posted 30 Mar 2018 on HotelsI was allowed to check out a bit later than expected.
by A verified traveler
Posted 3 Feb 2018 on Hotels
by A verified traveler from UK
Standard has gone down, not a five star
Posted 5 Jan 2018
Pros: The staff (except the one who was for housekeeping) were helpful
Cons: Lots of things. Look at the negatives in my review
I have stayed in Al Shohada hotel twice prior to this visit and i can clearly see the standard has gone down and it is certainly not a five start hotel.
The positives:
-The hotel staff quickly came to pick up the luggage on our arrival and safely took to our room
-The reception staff looked nice and gentle, although had to bring in a translater on one occasion to explain one problem
- The two issues related to shower/toilet were responded and fixed in quick time (within 30 mins) by the housekeeping staff who were humble and polite
The negatives:
- We booked a twin bed room for x2 adults, x2 kids through expedia and what we got is one king size bed. On multiple complaints, we were told sorry this is what we have to bear with, as hotel is full
- We booked a non-smoking room through expedia and what we got was a room in a corridor full of smoking guests and bad smell all around. Again this was complained to reception but to no avail
- The toilet flush wasn't working on first use and the shower drain was blocked. These were fixed on reporting but what i find disappointing is that these should be checked prior to room allocated to new guests
- The housekeeping is TERRIBLE, of our 5 nights stay only once did the room service came to change towels/bed sheets and clean room (despite calling them 3 times and every time they acknowledge to come but won't). This room service bloke was a rude person and the hotel needs to teach him how to speak to guests.
by Khan
clean
Posted 1 Jan 2017 on Hotelsgood
by A verified traveler
Two Nights
Posted 12 Dec 2016 on Hotelsvery Fine
by A verified traveler
Posted 18 Nov 2016 on Hotels
