Ratings based on 965 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
I stayed at the hotel, solo, for about a week. The building itself, and staff are great! Had everything I needed, rooftop lounge has a beautiful view, and laundry service was so convenient. The area around the property can get really busy, and in the evening the area gets a little risque. Not dangerous at all, just risque. I would stay here again, easily!
Comment from Hotel Management
3 May 2024 by GM Tim, Hotel Management
Thank you for sharing to us your delightful stay. We are very happy to hear you had a great time and we look forward in welcoming you back soon.
by A verified traveler
Posted 1 May 2024
Staff was generally very service minded and they were attentive to our needs. Rooms were in good condition, but are beginning to show signs of aging. A renovation would be a good idea. We were most disappointed with the hotel’s, food area. The food being served was well prepared and each day there was a different variety of foods to select from. The issue was not with the food itself, but rather with the fact that there is a cockroach infestation in the dining area. Two days in a row this was observed. The first day the bug was on the floor and a waiter attempted to discreetly step on it and dispose of it. However, on the second day, when trying to get a piece of cheese, a cockroach came out from under the cheese. This was reported to the staff. They apologized for this, and ultimately refunded me for only 1 day’s breakfast. They told me that they do have pest control, but if this is true the job being done is poor. Worse yet, not only do bugs breed germs, but now they are carrying pesticides onto the food. I am not certain that the staff appreciated enough the potential danger imposed on their guests. As I said though they were apologetic. We have not frequented the dining area since this occurrence, which is a big inconvenience. In the future, this experience would cause me not to consider staying at the City Garden Hotel.
Comment from Hotel Management
3 May 2024 by GM Tim, Hotel Management
We would like to take this opportunity to sincerely apologize to the experiences you encountered. Rest assured this is an isolated matter and we have since rectified the concern. We hope you can give us another chance to demonstrate to you improvements we made particularly on the cleanliness of our restaurant.
by A verified traveler
Posted 30 Apr 2024
Location wise. It's near to restaurants, public transportation and fast foods.
Comment from Hotel Management
3 May 2024 by GM Tim, Hotel Management
Thank you for the positive review and we are delighted to know you had a satisfying stay. We look forward in welcoming you back soon.
by A verified traveler
Posted 28 Apr 2024
Great property, friendly staff
Comment from Hotel Management
29 Apr 2024 by GM Tim, Hotel Management
Thank you for the positive review and we are truly delighted to know you had a great time. We all look forward in welcoming you back soon.
by A verified traveler
Posted 28 Apr 2024
Staff, room, breakfast buffet all plus.
Comment from Hotel Management
29 Apr 2024 by GM Tim, Hotel Management
Thank you for the positive review and we are truly delighted to know you had a great time. We all look forward in welcoming you back soon.
by A verified traveler
Posted 27 Apr 2024
Staff were kind and respectful. Breakfast bar was absolutely amazing.
Thanks wo much for the stay.
Comment from Hotel Management
29 Apr 2024 by GM Tim, Hotel Management
Thank you for the positive review and we are truly delighted to know you had a great time. We all look forward in welcoming you back soon.
by A verified traveler from Sevierville
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by GM Tim, Hotel Management
Thank you for the positive rating and review. We are really delighted to know you enjoyed and we look forward in welcoming you back.
by A verified traveler from STERLING
Posted 22 Apr 2024
Special thanks to Ken, Lem and Pau.
They're so professional and polite.
Comment from Hotel Management
24 Apr 2024 by GM Tim, Hotel Management
Thank you for the wonderful feedback and we are so delighted to know you had a great time. Ken, Lem and Pau will be delighted to know you loved the service they provided. We look forward in welcoming you back soon.
by A verified traveler
Posted 22 Apr 2024
I loved everything except the constant humming of something that sounds like a compressor which goes on every minute without fail. Outside area is crowded which is understandable with the hotel in the middle of downtown Makati
Comment from Hotel Management
26 Apr 2024 by GM Tim, Hotel Management
Thank you for choosing to stay with us and we apologize for any inconveniences encountered. Rest assured we have already rectified the concerns and will ensure that such does not repeat.
by A verified traveler from Richmond
Posted 22 Apr 2024
Impeccable service
Comment from Hotel Management
24 Apr 2024 by GM Tim, Hotel Management
Thank you for the wonderful feedback and we are so delighted to know you had a great time. We look forward in welcoming you back soon.
