Ratings based on 956 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fremont
Posted 29 Apr 2024
by A verified traveler
Posted 29 Apr 2024
This was my second, outstanding stay at the Grand. I stayed for 10 nights this trip. I was treated like royalty. Ivy at Reception gave me an upgraded room and floor — resulting in a panoramic 29th floor view. Dannah was my housekeeper and was very attentive, conscientious, and accommodating. Darius the doorman was unfailingly welcoming. I have received the best hospitality here! TEN stars! I’ll be returning again in a couple weeks and can’t wait.
Comment from Hotel Management
30 Apr 2024 by Leo Castillo | Duty Manager, Hotel Management
Dear Mr. MichaelThank you for taking a moment to share your amazing experience with us. We are delighted to hear that Ivy, Dannah, and Darius delivered exemplary service to you and we are glad to know that you enjoyed your recent stay with us. We are truly heartened to receive your generous review and evaluation.We are looking forward to your next visit. Until then, Stay Safe!Leo CastilloDuty Manager
by A verified traveler
Posted 28 Apr 2024
We had stayed at another hotel about 2 blocks away a few times, so we were familiar with area. The rooftop bar was good and views of the city were very good. Prices were a little high for quality of room. Otherwise had a good stay
Comment from Hotel Management
28 Apr 2024 by Leo Castillo | Duty Manager, Hotel Management
Dear Mr. GeorgeThank you for sharing your review and for awarding us a 4-star rating. We really appreciate your feedback and are glad to hear you had a positive experience during your stay.We're thrilled that you enjoyed your time at our rooftop bar, which offers a fantastic view of the city.At City Garden Grand Hotel, we're always working to improve our guests' satisfaction, and your feedback is invaluable in helping us achieve that goal.We look forward to welcoming you back in the future, and thank you again for choosing to stay with us.Best Regards,Leo CastilloDuty Manager
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 28 Apr 2024
Great location and amazing view from the rooftop. Definantly a highlight.
Comment from Hotel Management
28 Apr 2024 by Leo Castillo | Duty Manager, Hotel Management
Dear Ms. RachelThank you for choosing City Garden Grand Hotel during your recent visit. We are very glad to know that you enjoyed your stay with us. We sincerely appreciate your wonderful feedback. Thank you for your kind words and for highlighting the Firefly rooftop restaurant.Once again, thank you so much and we look forward to welcoming you back soon here at City Garden Grand Hotel.Sincerely,Leo CastilloDuty Manager
by A verified traveler from Vaughan
Posted 23 Apr 2024
The hotel was excellent, big rooms, clean, beautiful lobby, bit theres no area to drop off your luggages. Our car just park on the side street and we unload our luggages
Comment from Hotel Management
24 Apr 2024 by Leo Castillo | Duty Manager, Hotel Management
Dear Mr/Ms. AsubeThank you for sharing your experience with City Garden Grand Hotel. We appreciate your positive feedback towards our hotel. Providing excellent service and ensuring our guests' satisfaction is our top priority. We're glad to know that we met your expectations in this regard. Meanwhile, despite a few remarks, rest assured that the management is continuously finding ways to enhance the services in this facility. We will look into these as we always strive for improvement. Looking forward to welcoming you back here at City Garden Grand Hotel.Sincerely,Leo CastilloDuty Manager
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
21 Apr 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. Kwong,Thank you for awarding us a 5-star rating! We're truly honored by your positive feedback and delighted to know that you had a wonderful experience with us. We're committed to maintaining this high standard of service, and we look forward to serving you again in the future.At your Service, Alex BognotDuty Manager
by A verified traveler
Posted 17 Apr 2024
Good
Comment from Hotel Management
18 Apr 2024 by Ria Dimla - Duty Manager, Hotel Management
Dear Mr. Lawrence,Greetings from City Garden Grand Hotel! Thank you for your excellent rating. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Keep safe!Sincerely,Ria DimlaDuty Manager
by A verified traveler
Posted 16 Apr 2024
Cleaning staff and servers were amazing thank you for making my stay so pleasant.
Comment from Hotel Management
16 Apr 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. Jesse,Thank you for your glowing review! We're thrilled to hear that our housekeeping staff and servers made your stay so pleasant.Our team takes great pride in providing exceptional service, and it's truly rewarding to know that their efforts made a positive impact on your experience. We look forward to the opportunity to welcome you back for another enjoyable stay.At your Service, Alex BognotDuty Manager
by A verified traveler
Posted 11 Apr 2024
Very nice place. Easy walking in and around and around the area.
Comment from Hotel Management
11 Apr 2024 by Alex Bognot I Duty Manager, Hotel Management
Dear Mr. Elmer,We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring the area on foot. Providing a comfortable and accessible environment for our guests is one of our top priorities, and we're delighted that you had a pleasant experience. We hope to welcome you back for another enjoyable stay in the future!At your Service, Alex BognotDuty Manager
