Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
I liked rooms size , bedroom wooden set and design
Comment from Hotel Management
12 May 2024 by Udo Wittich, Hotel Management
Dear Fariba, we're thrilled to hear you enjoyed the spaciousness and design of your room, as well as the charming wooden bedroom set. Your comfort is our priority, and it's fantastic to know that we hit the mark. If there's anything else you'd like to share or any way we can enhance your experience further, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back to Makati Shangri-La on your next visit. Warm Regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 4 May 2024
They treated us like family. I am planning to book again with my family next year
Comment from Hotel Management
5 May 2024 by Udo Wittich, Hotel Management
Dear Oliver, we're thrilled to hear that you felt like part of our family during your stay! It's our utmost priority to create a warm and welcoming atmosphere for all our guests. We can't wait to welcome you and your family back to Makati Shangri-La next year for another memorable experience. If there's anything specific you'd like us to arrange for your next visit, please don't hesitate to let us know. We're already looking forward to your return! Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 2 May 2024
accesibility
Comment from Hotel Management
3 May 2024 by Udo Wittich, Hotel Management
Dear Edwin, thank you so much for the wonderful 5/5 feedback on the accessibility of our hotel! We are thrilled to hear that you found our facilities and services to be easily accessible and accommodating during your stay. Providing a comfortable and inclusive experience for all our guests is a top priority, and your positive comments let us know we are succeeding in that goal. We appreciate you taking the time to share your feedback and look forward to welcoming you back to Makati Shangri-La soon. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 2 May 2024
Spacious room. Good water pressure. Friendly staff. Nice gym and pool. Love the breakfast buffet.
Comment from Hotel Management
3 May 2024 by Udo Wittich, Hotel Management
Dear Englebert, thank you for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us. It's fantastic to know that you appreciated our spacious rooms, good water pressure, friendly colleagues, and excellent amenities like the gym and pool. We're glad you loved our breakfast buffet too! We look forward to welcoming you back to Makati Shangri-La for another memorable stay. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler from San Francisco
Posted 30 Apr 2024
Nice
Comment from Hotel Management
2 May 2024 by Udo Wittich, Hotel Management
Dear Bonn Anthony, thank you for your review! We're delighted to hear that you had a nice stay with us. Providing exceptional experiences is our top priority, and we're thrilled that we met your expectations. Your feedback is invaluable to us, and we look forward to welcome you back to Makati Shangri-La soon for another fantastic stay. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 25 Apr 2024
Truly 5 star hotel. Very nice!!
Comment from Hotel Management
26 Apr 2024 by Udo Wittich, Hotel Management
Dear Stephen, we're delighted to hear that you had a wonderful experience at our hotel! Providing a 5-star experience is always our goal, and it's fantastic to know that we hit the mark for you. Thank you for taking the time to share your feedback with us. We hope to welcome you back to Makati Shangri-La for another exceptional stay in the near future! Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 24 Apr 2024
I loved my stay here. Id definitely stay again.
Comment from Hotel Management
26 Apr 2024 by Udo Wittich, Hotel Management
Dear Joaquin, thank you for your kind feedback. We're thrilled to hear that you enjoyed your stay with us. We strive to provide a memorable experience for all our guests, and we're delighted to know that you would choose to stay with us again. We look forward to welcoming you back to Makati Shangri-La for another wonderful stay in the near future! Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 22 Apr 2024
Clean & friendly
Comment from Hotel Management
23 Apr 2024 by Udo Wittich, Hotel Management
Dear Domingo, we're thrilled to hear you enjoyed your stay with us! Providing a clean and friendly environment is our top priority, and we're delighted it made a positive impression on you. Thank you for choosing our hotel, and we look forward to welcome you back again to Makati Shangri-La soon for another fantastic stay experience. Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 20 Apr 2024
Excellent customer service and convenient to shop and dine
Comment from Hotel Management
21 Apr 2024 by Udo Wittich, Hotel Management
Dear Irene, thank you for your kind words! We're delighted to hear that you enjoyed our excellent guest service and found our location convenient for shopping and dining. We look forward to welcoming you back to Makati Shangri-La soon! Warm regards, Udo Wittich, Hotel Manager
by A verified traveler
Posted 11 Apr 2024
excellent
Comment from Hotel Management
12 Apr 2024 by Udo Wittich, Hotel Management
Dear Tomas Andrew, thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you found our hotel to be excellent and that your experience exceeded your expectations. Our team is dedicated to providing exceptional service and accommodations, and we are delighted to know that we succeeded in making your stay a memorable one. We look forward to hosting you back to Makati Shangri-La again in the future. Warm regards, Udo Wittich, Hotel Manager
