Ratings based on 926 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from PHOENIX
Posted 17 May 2024
This hotel offers a premium experience. Check in/out desks are not what the average hotel offers. The desks offer a more unique experience for the guest with most of the time eye level service, no matter how tall or short you are. The only disadvantage to this is, there aren't many staff working, so wait times can soar.
The restaurant on site is delicious and the prices comparable to that of local competition: Chilies, TGI Friday's, etc. Sadly, some menu items don't seem to be available all of the time. The service is exceptional no matter how many guest fill the tables. Breakfast buffet is decent. but, in my opinion overpriced for what was served. With the mall just downstairs, finding something to fill your belly is easy enough.
The swimming pool is a decent size and the middle hits about 5ft. A refreshing swim is nice after a long day. The outdoor hot tub can easily fit 10 people. Its giant, and the heat makes it very relaxing.
The rooms are typically small. They do offer larger rooms for a higher price, but there is enough room to get around. The temperature on the shower does not exceed that of the hot tub. -Which is somewhat disappointing.
The bed is the only extreme downfall to this hotel. It was hard as a rock. I think the carpet on the floor offers more give. In just 1 night, I had dislodged my Sacrum.
The hotel in general would have won me for a future stay, but I cannot come back because of the bed.
Comment from Hotel Management
17 May 2024 by Vanessa Marie Bruselas, Hotel Management
Dear Mr. Dale, Greetings from Ascott Makati! Thank you for sharing your detailed feedback. We’re delighted to hear that you appreciated our unique check-in/check-out experience and found our restaurant service exceptional. Your comments on the swimming pool and hot tub facilities are also much appreciated. We apologize for the inconveniences you encountered, particularly with the bed and waiting time at the reception. Rest assured, your feedback on the bed comfort and shower temperature will be addressed as we continuously strive to improve our guests’ experiences. We’re also working on better availability of menu items and enhancing the breakfast buffet value. We regret that you have met some concerns during your stay, but we still hope you might consider giving us another chance in the future. Your comfort is our priority, and we’d love the opportunity to make your next stay more comfortable. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Vanessa Marie Bruselas, Hotel Management
Dear Ms. Anna, Greetings from Ascott Makati! Thank you very much for the perfect rating. We’re delighted to hear that you had such an excellent experience during your stay with us. If there’s anything else we can do to make your next visit even better, please feel free to let us know. We can’t wait to welcome you back for another fantastic stay. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
by A verified traveler
Posted 29 Apr 2024
Perfect for what we require
Comment from Hotel Management
30 Apr 2024 by Vanessa Marie Bruselas, Hotel Management
Dear Mr. Graham, Greetings from Ascott Makati! Thank you for sharing your feedback with us. We’re delighted to hear that our hotel met your requirements perfectly. Should you have any further feedback or if there’s anything we can do to enhance your future stays, please feel free to reach out to us. Please know that your satisfaction is our top priority. Looking forward to welcoming you back soon! Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
by A verified traveler
Posted 27 Apr 2024
Very friendly staff and nice accommodations.
Comment from Hotel Management
27 Apr 2024 by Wella, Hotel Management
Dear Ms. Otanes,Greetings from Ascott Makati!Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you find our staff friendly and our rooms meet your expectations. Your comfort and satisfaction are our topmost priorities. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. Sincerely, Wela MoralesSupervisor, Guest Service
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Wella, Hotel Management
Dear Mr. Sicat,Greetings from Ascott Makati!Thank you for your recent stay with us and for taking the time to share your experience with us. We are delighted to receive your 5 out of 5 rating. Your feedback is truly appreciated and we are looking forward to welcoming you back home in Ascott Makati.Sincerely,Wella MoralesSupervisor, Guest Service
by A verified traveler
Posted 18 Apr 2024
Perfect place to stay, from staff friendliness honestly everyone greets you with a smile & a greeting if’s truly amazing. It’s the best breakfast Buffett and it’s right in the mall so your shopping couldn’t be more convenient.The rooms are spacious and quiet I couldn’t ask for a better place to stay we’ll definitely be back
Comment from Hotel Management
18 Apr 2024 by Vanessa Marie Bruselas, Hotel Management
Dear Mr. John, Greetings from Ascott Makati! Thank you for sharing your wonderful review. We’re thrilled to know that you had a perfect stay with us and that our staff’s friendliness and hospitality made a positive impression on you. It’s great to know that you enjoyed our breakfast buffet and found our location convenient for shopping. We’re delighted that you found our rooms spacious and quiet, providing the perfect environment for your stay. We can’t wait to welcome you back for another excellent experience in the future. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
by A verified traveler
Posted 18 Apr 2024
Shower could have been cleaned better. There was mildew in some of the areas. However, overall experience was great.
Comment from Hotel Management
18 Apr 2024 by Vanessa Marie Bruselas, Hotel Management
Dear Ms. Julie, Greetings from Ascott Makati! Thank you for sharing your feedback with us. We’re delighted to hear that you had a great overall experience during your stay. However, we apologize for any inconvenience caused by the cleanliness of the shower. Rest assured, we will address this with our housekeeping team to ensure that such issues are promptly rectified. We appreciate your valuable feedback as it helps us improve and provide a better experience for our guests. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
by A verified traveler from Malibu
Posted 14 Apr 2024
The 3 bedrooms were great
Comment from Hotel Management
15 Apr 2024 by Vanessa Marie Bruselas, Hotel Management
Dear Mr. Herbert, Greetings from Ascott Makati! Thank you for taking the time to share your feedback with us. We’re delighted to hear that you found our 3-bedroom accommodation to your liking. Your satisfaction is our top priority, and we’re glad to know that you enjoyed your overall stay. If there’s anything specific you feel we could improve upon to earn that extra star, please feel free to share your thoughts with us. We’re always looking for ways to enhance the guest experience. We hope to have the opportunity to welcome you back for another great stay in the future. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
by A verified traveler
Posted 8 Apr 2024
everybody is courteous
Comment from Hotel Management
9 Apr 2024 by Wella, Hotel Management
Dear Ms. Lorna,Greetings from Ascott Makati!Thank you for your recent stay with us and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay and found the courtesy of our staff. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.Should you need further assistance, please do not hesitate to contact us.Best regards,Wella MoralesSupervisor,Guest Service
by A verified traveler
Posted 18 Mar 2024
Great location, great service
Comment from Hotel Management
19 Mar 2024 by Vanessa Marie Bruselas, Hotel Management
Dear Ms. Alma Beth, Greetings from Ascott Makati! Thank you for your positive feedback. We’re thrilled to hear that you enjoyed our great location and excellent service. Your kind words motivate us to continue delivering exceptional experiences to all our guests. We look forward to having the pleasure of hosting you again in the future. Sincerely, Vanessa Marie Bruselas Assistant Guest Service Manager Ascott Makati
