Ratings based on 51 Verified Reviews

4.0 out of 5
93% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 7 Mar 2024
The Hotel is amazing. The rooms are great and you have a nice rooftop bar. Also the pool was nice and the location is perfect in the middle of the city of Makassar. Also the staff is very friendly and helpful. From the hotel you can easily take a boat trip to Samalona Island. It takes only 25 min. I would definitely recommend Swiss-bel Hotel when you are going to visit Makassar.
Comment from Hotel Management
12 Mar 2024 by Darwis, Hotel Management
Dear FreddyThank you for your kind reviews! We are glad that you enjoyed your stay!We look forward to your coming back.Stay safe and healthy. Swiss-Belhotel Makassar
5 out of 5
by A verified traveler

Posted 21 Aug 2023
Best location you can get in Makassar .The staff are so friendly and always try to help . I have stayed here many times and will always stay if I come to Makassar .
5 out of 5
by A verified traveler

Nice hotel by the sea

Posted 3 Jul 2023 on Hotels
The hotel is located next to the ocean. You can get a great view during breakfast. The hotel is good for its price!
Comment from Hotel Management
3 Jul 2023 by RM, Hotel Management
Dear Guest, Thank you for review
2 out of 5
by A verified traveler

Posted 2 Jul 2023 on Hotels
Comment from Hotel Management
20 Jul 2023 by LA, Hotel Management
Hello Paul, Thank you for review and see you next time.
2 out of 5
by A verified traveler

Posted 7 Jun 2023 on Hotels
Comment from Hotel Management
9 Jun 2023 by SB, Hotel Management
Dear Fredrick, Thank you for stay at Swiss-Belhotel Makassar..
4 out of 5
by A verified traveler

After complaint - top service

Posted 17 Apr 2023 on Hotels
Check in was smooth. We liked the hotel and wanted to extend our stay for one night. Had to be moved to a different category room, which was fine with us. After being told two times they will call us back in the room and transfer us to The new room still nothing happened. We waited 2 hours in our room in the end got transferred to the operator where no one picked up the phone. After I heavily complained at the reception and requested the manager to explain that this is not how four star hotels can treat their clients, things started moving. We got transferred to the new room and a dedicated person from the reception helped us immediately with all further requests and questions during our stay. Nungki was very helpful in organizing us massages in the room (which were splendid!!) and helping us to arrange our tour to Toraja. Later in the day we got a phone call from the management who wanted to upgrade our room as means of apologies for the inconveniences. I would book the hotel again; rooms were clean and showers were warm. However, Swiss hospitality standards must be looked for elsewhere.
Comment from Hotel Management
18 Apr 2023 by Hotel , Hotel Management
Dear Guest, Following to your review, i found that some bad review experiences have happened to you. because you got things that are not in accordance with the professional manner. Please accept my sincere apologies for the unfortunate experience. The incident was purely problem in our operational system which is reverse with culture value of Swiss-Belhotel International “Passion & Professionalism” and I will do a necessary strong action to the person and follow up to correct and avoid the same problem happen again in the future operation. I understand my explanation do not erase the unsatisfying experience you encountered and again only with customers’ feedback such as yours our service can moving ahead to a better situation. Once again the team and I on behalf of management do apologize and please let us know if you need any further assistance. We are at your service on your next visit and look forward to welcoming you again at Swiss-Belhotel Makassar. Swiss-Belhotel Makassar.
4 out of 5
by A verified traveler

Posted 10 Sep 2022 on Hotels
No bathrobe like was said in the description, but other than that was good place to stay. Gravity bar lvl20 is great bonus.
Comment from Hotel Management
12 Sep 2022 by LA, Hotel Management
Dear Rain, Thank you for share your review. We will happy to see you in the next future.Thank you.
5 out of 5
by A verified traveler

Ocean view is worth it!

Posted 14 Aug 2022 on Hotels
Convenient location. Ocean view is worth it!
Comment from Hotel Management
18 Aug 2022 by LA, Hotel Management
Thank you for stay with us
3 out of 5
by A verified traveler

Loudy experience at swissbel makassar

Posted 16 Jul 2022 on Hotels
Bad experience. They changed my room and moved my stuffs without informing me. I realised only when I entered the room to find all my belonging missing. The room behind the lift is very noisy, the mechanisms of the lifts can be heard from the room. Will not stay this hotel again. Nice is good only if you stay high floor.
Comment from Hotel Management
19 Jul 2022 by LA, Hotel Management
Dear Beloved Guest, Following to your review, I found that some bad experiences have happened to you while checking out on your departure day, because you got things that are not in accordance with the professional manner. Please accept my sincere apologies for the unfortunate experience. The incident was purely problem in our operational system which is reverse with culture value of Swiss-Belhotel International “Passion & Professionalism” and I will do a necessary strong action to the person and follow up to correct and avoid the same problem happen again in the future operation. I understand my explanation do not erase the unsatisfying experience you encountered and again only with customers’ feedback such as yours our service can moving ahead to a better situation. We are at your service on your next visit and look forward to welcoming you again at Swiss-Belhotel Makassar.
1 out of 5
by A verified traveler

Posted 18 May 2022
Worst hotel I have ever been stayed. AC noise like a truck in your room. Staff not friendly.
Comment from Hotel Management
20 Jun 2022 by LA, Hotel Management
Dear peng Following to your review , I found that some bad experiences have happened to you starting from check in up to your departure, because you get things that are not in accordance with the professional manner. Please accept my sincere apologies on behalf of all the team for the unfortunate experience during your recent stay in Swiss-Belhotel Makassar. The situation was purely problem in our customer handling system which is reverse with culture value of Swiss-Belhotel International “Passion & Professionalism” and We are most concerned with the satisfaction of our guests and your feedback has become a great value for us. Your comments have certainly raised some areas of concern, and it is through feedback such as yours we are able to improve the quality of our products and services to meet the needs of our guests. Once again the team and I on behalf of management do apologize and please let us know if you need any further assistance.
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