Ratings based on 47 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2023 on Hotels
Comment from Hotel Management
17 Dec 2023 by Meisya, Hotel Management
Dear Mr.Hassan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Warmest Regards,Guest Experience Executive
by A verified traveler
Service and customer care in need. Food not tasty
Posted 3 Aug 2023 on HotelsTerrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .
Comment from Hotel Management
5 Aug 2023 by Novotel, Hotel Management
Dear Mr Patrick,We would like to thank you for taking the time in sharing your experience during your recent stay. I am sorry to hear that your experience in dealing with one of our staff on front desk was less than ideal.Would you be able to provide more details about particular issue at fom@novotel-makassar-grandshayla.com, and we would be glad to assist. We most certainly appreciate the opportunity to recover your impressions of our hotel and are looking forward to welcoming you back for a flawless and memorable stay as it should have been.Warmest Regards,Guest Experience Executive
by A verified traveler
Posted 8 May 2023
The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.
Comment from Hotel Management
10 May 2023 by FOM, Hotel Management
Dear Mr/Mrs Md Amin Siti Noor'ain,We would like to thank you for taking the time in sharing your experience during your recent stay. We're sorry to read that your experience didn't meet your expectation please accept our sincere apologize.Kindly be assured that we are looking seriously into the matter to ensure that it's not happened previously and in the future as it does not reflect the standard of our service at Novotel Makassar.Thank you for bringing up your concerns to us and we suggest you to report directly to us for your concern during your stay so that we can check and follow up directly.SincerelyFront Office Manager
by A verified traveler
Posted 26 Sep 2022 on Hotels
Comment from Hotel Management
30 Sep 2022 by FOM, Hotel Management
Dear Our Valued Guest,We would like to thank you for taking the time in sharing your experience during your stay with Novotel Makassar Grand Shayla. We are grateful for your genuine appreciation overall experience with us .Your kind review was very valuable for us, and we will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Again thank you for sharing your experience and we look forward to your upcoming visit.Heartist Regards,Front Office Manager
by A verified traveler
Posted 27 Mar 2022
by A verified traveler
wont choose this hotel again
Posted 2 Jan 2022 on Hotelshonestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room...
i dont get a great service at all
by A verified traveler
Posted 20 Dec 2021 on Hotels
Comment from Hotel Management
22 Dec 2021 by FOM, Hotel Management
Dear Mr Alfred,
We would like to thank you for taking the time in sharing your experience during your recent stay. We are grateful for your genuine appreciation of overall experience with us.
It is our priority to maintain quality of service at all level. Again thank you for sharing your experience and we look forward to your upcoming visit.
Sincerely,
Front Office Manager
by A verified traveler
Posted 20 Jun 2021 on Hotels
Comment from Hotel Management
10 Dec 2021 by FOM, Hotel Management
Dear Sir/Madam, Thank you for choosing to stay at our hotel during your recent trip to Makassar. We are delighted to know that we have exceeded your expectations and look forward to welcoming you back for many more stays. Warmest Regards, Front Office Manager
by A verified traveler
Good stay
Posted 19 Oct 2020 on HotelsStay was good only protocol of covid should be made better
Comment from Hotel Management
10 Dec 2021 by FOM, Hotel Management
Dear Sir/Madam, Thank you for choosing to stay at our hotel during your recent trip to Makassar. We are delighted to know that we have met your expectations and we will make sure that our health protocol implemented properly. Thank you again and look forward to welcoming you back for many more stays. Warmest Regards, Front Office Manager
by A verified traveler
Posted 17 Jun 2019 on Hotels
Comment from Hotel Management
11 Jul 2019 by Front Office Manager, Hotel Management
Dear Ms. Fony,
It is great to see you have comfortable stay with Novotel Makassar Grand Shayla ! We are delighted to know that you had a great stay experiences with us.
Sincerely,
Front Office Manager
