Ratings based on 37 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 6 Jan 2024
All is ok . Few dining area and coffee places around...only is that I don't really fancy the buffet bfast. More for the local but some are abit tasteless. Maybe this should be improved
Comment from Hotel Management
27 Feb 2024 by Teguh Andhika, Hotel Management
Dear Mr. Arsad,Warmest greetings from Melia Makassar !Thank you for taking the time to share your review of our hotel! I'm glad to hear that overall your stay has been satisfactory. However, I do apologize for any disappointment regarding the breakfast buffet.We take your comments seriously and will certainly review our breakfast offerings to ensure a more diverse and flavorful experience for all our guests. Your insights are incredibly valuable as we continuously strive to enhance our services.We look forward to the pleasure of welcoming you back. Best Regards,Teguh AndhikaGuest Experience Manager
5 out of 5
by A verified traveler

Posted 28 Jul 2023
Clean facilities, helpful staff. Extensive breakfast. Great dining options nearby. Nearest mall less than 10 minute walk away.
Comment from Hotel Management
2 Aug 2023 by Teguh Andhika, Hotel Management
Dear Mr. Yasser Abqari Bin Abdul Nassir, Thank you for taking the time to share your feedback regarding your recent stay at Melia Makassar! We are thrilled to hear that your stay with us was perfect and that you had a comfortable rest in our room. Our team takes great pride in providing exceptional service, and we are delighted that you found the attention you received to be outstanding. We genuinely value your feedback, and it inspires us to maintain our commitment to excellence. Once again, thank you for choosing Melia Makassar. We hope to welcome you back soon for another unforgettable experience. Sincerely, Teguh Andhika Guest Experience Manager
5 out of 5
by A verified traveler

Posted 29 Jun 2023 on Hotels
Comment from Hotel Management
2 Aug 2023 by Teguh Andhika, Hotel Management
Dear Ms. Nining, Thank you for taking the time to share your feedback regarding your recent stay at Melia Makassar! We are thrilled to hear that your stay with us was perfect and enjoyable. We genuinely value your feedback, and it inspires us to maintain our commitment to excellence. Once again, thank you for choosing Melia Makassar. We hope to welcome you back soon for another unforgettable experience. Sincerely, Teguh Andhika Guest Experience Manager
5 out of 5
by A verified traveler from PHOENIX

This traveler left a rating score only Posted 31 Jan 2022
5 out of 5
by A verified traveler

Lovely all around! Level upgrade is worth it.

Posted 14 Mar 2020 on Hotels
Stayed on The Level and the upgrade was definitely worth it. We loved the free breakfast and cocktail hour! The room was comfortable, staff were friendly, and location in the middle of the city was ideal. Our only nitpicky criticism is that we wished the fitness center had sanitizing wipes to clean the equipment after use. Otherwise, truly a great stay.
5 out of 5
by A verified traveler

Posted 9 Feb 2020 on Hotels
Good Service and location
Comment from Hotel Management
4 Mar 2020 by Winda, Hotel Management
Dear Anthony, Greetings from Melia Makassar ! Thank you for having your time to share your thoughts of your stay experience at Melia Makassar. We feel enormously proud to know that you had a nice stay in our hotel, and thank you very much for your recommendation on Expedia. From Melia Makassar it would be a great pleasure to welcome you again during your next trip to Makassar and give you another "Memorable Experience". Best Regards, Windayanti - Guest Experience Executive
5 out of 5
by A verified traveler

Posted 22 Dec 2019 on Hotels
Comment from Hotel Management
7 Feb 2020 by Windayanti , Hotel Management
Dear Grace, Greeting from Melia Makassar ! Thank you for having your time to share your thoughts of your stay experience at Melia Makassar. We feel enormously proud to know that you had a nice stay in our hotel, and thank you very much for your recommendation on Expedia. From Melia Makassar it would be a great pleasure to welcome you again during your next trip to Makassar and give you another "Memorable Experience". Best Regards, Windayanti - Guest Experience Executive
3 out of 5
by A verified traveler

Posted 28 Apr 2019 on Hotels
Comment from Hotel Management
29 Apr 2019 by Windayanti, Hotel Management
Dear Jerald, Greeting from Melia Makassar ! Greeting from Melia Makassar ! We are very pleased to have been chosen as your place to stay while in Makassar and thank you for sharing your Melia experience. We are delighted that overall your stay was seamless and positively memorable. Your comfort during your stay is our priority, because at Melia, you are not only our guest, but an extended family member of ours. Your notes about weird smell will be our concern to improve.Thank you for your feedback. We will be very happy to welcome you again in your next visit to Makassar and give you a "Memorable Experience" from Melia Makassar. Best Regards, Windayanti The Level Associate
4 out of 5
by A verified traveler

Posted 8 Apr 2019 on Hotels
Comment from Hotel Management
25 Apr 2019 by Windayanti Windayanti The Level Associate, Hotel Management
Dear Sanjay On, Greeting from Melia Makassar ! Greeting from Melia Makassar ! We are very pleased to have been chosen as your place to stay while in Makassar and thank you for sharing your Melia experience. We are delighted that overall your stay was seamless and positively memorable. Your comfort during your stay is our priority, because at Melia, you are not only our guest, but an extended family member of ours. We will be very happy to welcome you again in your next visit to Makassar and give you a "Memorable Experience" from Melia Makassar. Best Regards, Windayanti The Level Associate
3 out of 5
by A verified traveler

Excellent Service made up for the rest.

Posted 15 Jan 2019 on Hotels
The hotel seems to had recently been refurbishment & room which i got was good with proper furniture. The hotel staffs service was excellent especially the gals from executive level. Other then the service, it's rather disappointing for a brand like Melia to have such old towels & basic toiletries. The dressing area seems to show age & there's some weird smell initially whenever you run the shower tape.
Comment from Hotel Management
15 Mar 2019 by Ridho Andani, Hotel Management
Dear Chee Yang, Greeting from Melia Makassar ! Greeting from Melia Makassar ! We are very pleased to have been chosen as your place to stay while in Makassar and thank you for sharing your Melia experience. We are delighted that overall your stay was seamless and positively memorable. Your comfort during your stay is our priority, because at Melia, you are not only our guest, but an extended family member of ours. Your notes about weird smell will be our concern to improve.Thank you for your feedback. We will be very happy to welcome you again in your next visit to Makassar and give you a "Memorable Experience" from Melia Makassar. Best Regards, Ridho Andani Guest Experience Manager
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