Ratings based on 38 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Brooklyn
Posted 17 May 2024
This property has it all. It was a pleasure to stay. If you’re not from a big city, the sound of the local transportation, trams, buses and sirens can be noisy but I’m used to this so it wasn’t a bother.
by A verified traveler
Posted 21 Sep 2023 on Hotels
by A verified traveler
Posted 7 May 2023
The building is under renovation. Construction trashes. The 3rd bedroom is a smelly basement. The other two bedrooms are clean, on the ground floor.
by A verified traveler
Posted 12 Oct 2019 on Hotels
by A verified traveler
Posted 25 May 2019
Great location halfway between train station and centre town, easy walk to both. The apartment is large, well equipped and great for a family. Come on a market day - Mainz was great.
by A verified traveler from Portland, OR
Posted 26 Apr 2019
Beautiful apartment in the heart of Mainz old town. Just a short walk to many sights, restaurants, shopping and the river. Staff was very friendly and accommodating. Highly recommend staying here.
by A verified traveler
Posted 18 Mar 2019
by A verified traveler
Posted 2 Mar 2019
Excellent property in downtown.
by A verified traveler
Nightmare of a check-in -- literally.
Posted 5 Feb 2019 on HotelsThe management -- the check-in procedure, to be particular -- leaves much to be desired. We were traveling with a baby and took particular care to contact the management in advance so that check-in would be smooth. In the end, it was a nightmare. We were lugging along heavy suitcases in the rain in a Mainz January from the station and had a hard time finding the place in the night. They said that they would arrange for shuttle from the station and we were banking on that. We left several messages for them through the hotels.com portal and even hotels.com emailed us that a check-in prior to 10pm would be smooth. This was the first time we were using a non-hotel (that is, no 24/7 front desk)...we repeatedly tried to contact them. In the end, the management said that it was not their responsibility since they did not receive any of the messages. I showed them the messages on the hotels.com portal and also the emails. As a guest, I'm not sure how I'm supposed to better prepare for a check-in. I've never had to call a hotel/property to confirm a booking/check-in procedure. In fact I did try to call them once and the line didn't go through.
In any case, I'd stay away from this management.
by A verified traveler
Posted 7 Nov 2018
