Ratings based on 163 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Expensive for not private daily towels and water
Comment from Hotel Management
7 Jun 2024 by Torsten Weller, Hotel Management
Dear Sergey,thank you for your stay at the Hilton Mainz.I am sorry to read that your stay did not meet all your expectations. Thank you for your detailed comment as this will help us to improve for your next stay. Please be assured that your feedback will be duly noted and forwarded to the relevant managers for review. We hope to welcome you again in the future with the best Hilton standards! Yours sincerely ,Torsten WellerGeneral ManagerHilton Mainz
by A verified traveler
Posted 2 Jun 2024
location is the best
Comment from Hotel Management
3 Jun 2024 by Torsten Weller, Hotel Management
Dear Elton,thank you very much for your stay at the Hilton Mainz.We are very pleased about your great feedback.We look forward to welcoming you again in the near future.Yours sincerelyTorsten WellerGeneral ManagerHilton Mainz
by A verified traveler
Posted 4 May 2024
Excellent day, great property. Fantastic service.
Comment from Hotel Management
13 May 2024 by Torsten Weller, General Manager, Hotel Management
Lieber Charles,vielen Dank für Ihr positives Feedback! Es war uns eine Freude, Sie bei uns zu haben. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Beste Grüße,Torsten WellerGeneral Manager
by A verified traveler
Posted 1 May 2024
Though we had a view of river but was the furtherest room away from everything
Comment from Hotel Management
7 May 2024 by Torsten Weller, Hotel Management
Dear Deppie,thank you very much for your honest review.I am pleased that you were impressed with our central location and our team, but your lower score is concerning.I have taken note of your comment regarding the distance to your room and hope that you were able to contact our team to arrange a change to a closer room. We are very sorry that you were not completely satisfied. I hope to be able to welcome you again in the future.Yours sincerelyTorsten WellerGeneral Manager
by A verified traveler from chantilly
Posted 31 Mar 2024
Great location excellent staff
Comment from Hotel Management
3 Apr 2024 by Torsten Weller, Hotel Management
Dear Rahul,thank you very much for your great feedback! This is exactly what we want to achieve - to make our guests feel valued and "at home". We are also very pleased that our entire team and our unbeatable location, has inspired you.We look forward to welcoming you again soon. With kind regardsTorsten WellerGeneral ManagerHilton Mainz
by A verified traveler from San Juan
Posted 25 Mar 2024
Things didnt work in room
Comment from Hotel Management
25 Mar 2024 by Torsten Weller - General Manager , Hotel Management
Dear Richard, Thank you for your review. I am sorry to see your low score and concerning comment. Please feel free to email Guest Relations so that they can follow-up on any in-room issues. Thank you and I hope we can welcoming you back for a better stay in the future. Warm Regards,
by A verified traveler
Posted 3 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Torsten Weller, Hotel Management
Liebe Lisa, mit großer Freude habe ich Ihre tolle Bewertung gesehen es ist schön zu wisse, dass Sie Ihren Aufenthalt bei uns genossen haben und sich wohlgefühlt haben. Wir freuen uns darauf, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen
by A verified traveler
Posted 28 Feb 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Torsten Weller, Hotel Management
Lieber Gerrit,vielen Dank für Ihren Aufenthalt im Hilton Mainz und dafür, dass Sie sich die Zeit genommen haben, uns Ihre Bewertung zu übermitteln.Mit großer Freude habe ich Ihre positive Bewertung gesehen. Ich freue mich sehr, dass es Ihnen bei uns gefallen hat.Wir freuen uns Sie in naher Zukunft, wieder als Gast im Hilton Mainz begrüßen zu dürfen.Mit den besten Grüßen
by A verified traveler
Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by Torsten Weller, Hotel Management
Lieber Rene,vielen Dank für Ihren Aufenthalt im Hilton Mainz.Wir sind sehr erfreut über Ihre tolle Bewertung.Vielen Dank, dass Sie uns mitgeteilt haben, wie gut es Ihnen gefallen hat.Wir freuen uns darauf, Sie in naher Zukunft wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenTorsten WellerGeneral ManagerHilton Mainz
by A verified traveler from tel aviv
Posted 14 Feb 2024 on Orbitz
Dana is wonderful!!
Comment from Hotel Management
14 Feb 2024 by Torsten Weller - General Manager , Hotel Management
Dear Zvika, Thank you for your review. I am very happy to see your kind words about our team member! I will let her know accordingly. However, I am sorry to see your low score and hope to welcome you back for a better stay in the near future. Warm Regards,
