Ratings based on 1,200 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
Had a great stay. Would do it again. Excellent service. Excellent staff. Excellent facility. Excellent upstairs lounge.
Comment from Hotel Management
11 Jun 2024 by シェラトン・グランデ・トーキョーベイ・ホテル, Hotel Management
Thank you very much for staying at the Sheraton Grande Tokyo Bay Hotel. Thank you very much for taking the time to write your impressions of our hotel. We are very pleased to see that you had a pleasant stay in various aspects. We will continue to work to become the hotel of choice for many people in the future. We hope that you will visit our hotel again when you come to Maihama.
by A verified traveler
Posted 5 Jun 2024
i liked the location and the amenities
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Sheraton, Hotel Management
Thank you for staying at Sheraton Grande Tokyo Bay Hotel. We are looking forward to seeing you again.
by A verified traveler
Posted 30 May 2024
Room smelled a little musty, time for a good carpet cleaning.
by A verified traveler
Posted 25 May 2024
Great customer service from staff. Convenient location if going to Disneyland. Located across from Bayside monorail station. Shuttle to/from airport is a plus.
Comment from Hotel Management
9 Jun 2024 by シェラトン・グランデ・トーキョーベイ・ホテル, Hotel Management
Thank you very much for visiting the Sheraton Grande Tokyo Bay Hotel. We would also like to take this opportunity to thank you for taking the time to write your impressions of our hotel.We are very honored to receive your compliments on our staff's service.We will do our best to provide you with even better service in the future. We look forward to welcoming you again.
by A verified traveler
Posted 20 May 2024
Enjoyable stay in a large room with lounge access. Staff was extremely friendly and helpful.
Comment from Hotel Management
22 May 2024 by シェラトン・グランデ・トーキョーベイ・ホテル, Hotel Management
Thank you very much for visiting the Sheraton Grande Tokyo Bay Hotel. We would also like to take this opportunity to thank you for taking the time to write your impressions of our hotel. We are very honored to receive your compliments on our staff's service. We will continue to make every effort to make our hotel a place you will return to again and again. We look forward to welcoming you again.
by A verified traveler
Posted 20 May 2024
Nice property. Easy access to Disney. Laundry facilities are available onsite (cash only).
Comment from Hotel Management
22 May 2024 by シェラトン・グランデ・トーキョーベイ・ホテル, Hotel Management
Thank you very much for choosing Sheraton Grande Tokyo Bay Hotel from among many hotels. We would also like to take this opportunity to thank you for taking the time to write your impressions of our hotel. We hope that your stay with us was a memorable one. We will continue to make every effort to make our hotel a comfortable place to stay for everyone. We look forward to welcoming you again.
by A verified traveler
Posted 18 May 2024
Located in front of Disney Monorail, super convenient also for transportation to airports. Very clean and big rooms.
Comment from Hotel Management
22 May 2024 by シェラトン・グランデ・トーキョーベイ・ホテル, Hotel Management
Thank you very much for choosing the Sheraton Grande Tokyo Bay Hotel. We would also like to take this opportunity to thank you for taking the time to write your impressions of our hotel. We hope you enjoyed your stay at our hotel. We will continue to make every effort to provide you with a satisfying hotel stay. We look forward to welcoming you again.
by A verified traveler
Posted 17 May 2024
Easy access to DisneySea and room was clean, big, with great ventilation!
Comment from Hotel Management
22 May 2024 by シェラトン・グランデ・トーキョーベイ・ホテル, Hotel Management
Thank you very much for staying at the Sheraton Grande Tokyo Bay Hotel. We would also like to take this opportunity to thank you for taking the time to write your impressions of our hotel. We hope you enjoyed your stay at our hotel. We will continue to make every effort to please you. We look forward to welcoming you again!
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
4 Jun 2024 by Sheraton, Hotel Management
Thank you for staying at Sheraton Grande Tokyo Bay Hotel. We are looking forward to seeing you again.
