Ratings based on 199 Verified Reviews
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
A dated property internally, but still a very nice stay with very attentive staff.
Comment from Hotel Management
20 May 2024 by General Manager , Hotel Management
Dear Pablo Junior, Namaskar! We're glad to hear that you enjoyed your stay and appreciated the attentiveness of our staff. Your feedback regarding the internal aspects of the property is invaluable to us. Continuous improvement is a cornerstone of our mission, and insights like yours help us identify areas that may benefit from updates or enhancements. Rest assured, we are taking steps to ensure our accommodations meet the expectations of our guests, so that the charm and comfort you experienced are matched by modernity and style. We look forward to showcasing our improvements during your next visit. Thanks & Regards The Orchid Hotel, Pune
by A verified traveler
Posted 5 May 2024
Staff and service was 5 star but WiFi barely works, gym is outside and not usable because of the pollution, food is mediocre, and hotel feels dirty for a five star hotel. Wouldn’t recommend.
Comment from Hotel Management
10 May 2024 by FOM, Hotel Management
Dear Chase, Namaskar! We're grateful for your feedback noting our five-star staff and service. It's disappointing to hear that other aspects did not meet your expectations. We recognize the importance of reliable WiFi and are addressing this to improve connectivity. Regarding the gym's location, we are evaluating alternative solutions to mitigate the impact of external pollution. While we diligently strive to maintain the highest cleanliness standards, it's clear we have areas to enhance. We have passed your comments to our housekeeping team for immediate attention. Your dining experience is equally important, and we are working with our culinary team to review our menu options and ensure our food quality reflects our guests’ expectations. Your insights are instrumental for our continuous improvement, and we hope to have the opportunity to deliver a more satisfying experience in the future. Thanks & Regards FOM
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 7 Apr 2024
Clean property
Breakfast buffet was great
Night ala carte was ok, they messed up sandwich and tea order of ours at dinner
Lights were working on off at night so we had trouble sleeping
Staff was very helpful though
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Dear Mr. Dnyanada, Namaskar! We're glad you found the property clean and enjoyed the breakfast buffet. It's great to hear the staff was supportive. However, we're concerned about the issues you had with your night ala carte order and the lights in your room. We have taken note of the mix-up with your sandwich and tea, as well as the malfunctioning lights, and have addressed these matters with our team to ensure our service and facilities meet the high standards our guests expect. Your comfort is a priority, and we are committed to making improvements for a better guest experience. We appreciate your feedback and hope to provide you with a flawless stay in the future. Thanks & Regards The Orchid Hotel, Pune
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Dear Mr. Rohit, Namaskar! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Kindest Regards, Team Orchid, Pune
by A verified traveler
Posted 21 Mar 2024
Extremely unpleasant rooms, didn’t even get another room after requesting a different room saying that the current room is dirty.
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Dear Ms. Shreya, Namaskar! We are truly disheartened to hear about your unsatisfactory experience with the cleanliness of your room and the difficulty you encountered when requesting a change. It's clear that we fell short in delivering the comfortable and up-to-standard accommodation we strive to offer all our guests. The condition you described is not acceptable and does not reflect our commitment to guest satisfaction. We have taken immediate note of your feedback and will address this with our housekeeping team to ensure that our rooms meet the high levels of cleanliness expected. We also aim to improve our responsiveness to guest requests, but upon investigation we have found that there was no communication done to the hotel team for a room change. Your feedback is invaluable in helping us to enhance our service and we hope to have the opportunity to restore your confidence in our establishment. Kindest Regards, Team Orchid, Pune
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Dear Mr. Vipin, Namaskar! Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Kindest Regards, The Orchid, Pune
by A verified traveler
Posted 3 Feb 2024
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by General Manager, Hotel Management
Dear Valued Guest,Namaskar! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards The Orchid Hotel Pune
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by General Manager, Hotel Management
Dear Valued Guest,Namaskar! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards The Orchid Hotel Pune
