Ratings based on 629 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hellertown
Posted 23 May 2024
Small property in a perfect location. Friendly reception and very clean room.
by A verified traveler
Posted 18 May 2024
Good stay!
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 30 Apr 2024
Dear Quality Inn by Choice Hotels Customer Service Team,
I hope this email finds you well. I am writing to bring to your attention an issue I encountered with the customer service provided by your representative when I contacted your helpline earlier today.
I recently made a reservation through Expedia for a room in North Carolina, intending to travel with a group to a specific city. However, upon realizing my mistake in booking the wrong city, I promptly contacted your customer service line to request a refund so that I could correct my reservation to the intended city within a short time frame.
I arrived at the hotel earlier than expected and inquired if a room was available, to which I was informed that there was no room ready. Given the circumstances and the incorrect booking, I communicated my situation to the staff and expressed my willingness to wait in the parking lot until a room became available.
The representative who assisted me, identified as Shawna, unfortunately informed me that due to policy restrictions, no refund or modification could be made to my reservation. While I understand and respect the policies in place, I would like to express my disappointment with the lack of flexibility or understanding shown in this situation.
As a customer who realized the error promptly and sought assistance within an hour of making the reservation, and even arriving early at the hotel, I had hoped for some consideration or exception to be made under such circumstances.
by A verified traveler
Posted 19 Apr 2024
The property is great, however the reservation was incorrect upon arrival. I booked double queen beds for my reservation, and was only provided a single queen. The hotel was sold out so there was no way to get the double queen
by A verified traveler
Posted 17 Apr 2024
Clean room, breakfast is a bonus
by A verified traveler
Posted 8 Apr 2024
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 2 Apr 2024
Hot tub jets broken and whole place needs scrubbing
