Ratings based on 626 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 30 Apr 2024
Dear Quality Inn by Choice Hotels Customer Service Team,
I hope this email finds you well. I am writing to bring to your attention an issue I encountered with the customer service provided by your representative when I contacted your helpline earlier today.
I recently made a reservation through Expedia for a room in North Carolina, intending to travel with a group to a specific city. However, upon realizing my mistake in booking the wrong city, I promptly contacted your customer service line to request a refund so that I could correct my reservation to the intended city within a short time frame.
I arrived at the hotel earlier than expected and inquired if a room was available, to which I was informed that there was no room ready. Given the circumstances and the incorrect booking, I communicated my situation to the staff and expressed my willingness to wait in the parking lot until a room became available.
The representative who assisted me, identified as Shawna, unfortunately informed me that due to policy restrictions, no refund or modification could be made to my reservation. While I understand and respect the policies in place, I would like to express my disappointment with the lack of flexibility or understanding shown in this situation.
As a customer who realized the error promptly and sought assistance within an hour of making the reservation, and even arriving early at the hotel, I had hoped for some consideration or exception to be made under such circumstances.
by A verified traveler
Posted 19 Apr 2024
The property is great, however the reservation was incorrect upon arrival. I booked double queen beds for my reservation, and was only provided a single queen. The hotel was sold out so there was no way to get the double queen
by A verified traveler
Posted 17 Apr 2024
Clean room, breakfast is a bonus
by A verified traveler
Posted 8 Apr 2024
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 2 Apr 2024
Hot tub jets broken and whole place needs scrubbing
by A verified traveler from Rock Hill
Posted 31 Mar 2024
Not as Clean as We’d like! Windows Very dirty!
Area around building not very tidy/clean
by A verified traveler
Posted 27 Mar 2024
Really enjoyed everything about our stay. The pool was clean. The rooms were clean. Breakfast was good. The lobby was clean. The staff were very nice.
by A verified traveler
Posted 24 Mar 2024
Interior entrance
