Ratings based on 219 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Good price the place smells old, but its under renovation too
by A verified traveler
Posted 24 Mar 2024
We had to change rooms because the TV would not work but that’s not the worst of it the morning after we had already slept we found multiple bedbugs in our bed
Run far far far away from considering staying here.
NASTY!!!
Comment from Hotel Management
24 Mar 2024 by Management, Hotel Management
We are truly sorry to hear about your experience. This is actually hard to believe because we have never gotten complaints of bed bugs before. Furthermore, each of our comfortable mattresses have bed bug protectants on them.Orkin Pest Control comes by the hotel periodically and on a regular basis to spray for bugs and anything that would make our guests uncomfortable. This is definitely not the level of service we strive to provide. Rest assured, we take matters like this very seriously and will address them immediately. We'll work diligently to rectify the situation, if bedbugs were in fact present. Your feedback is invaluable, and we appreciate you bringing it to our attention.
by A verified traveler
Posted 18 Mar 2024 on Hotels
Comment from Hotel Management
24 Apr 2024 by Management, Hotel Management
Thanks Michael!
by A verified traveler
Posted 29 Feb 2024 on Hotels
Comment from Hotel Management
24 Apr 2024 by Management, Hotel Management
Thank you Laura. Any feedback or comments would be immensely appreciated.
by A verified traveler
Snowboard Trip with the Guys
Posted 28 Feb 2024 on HotelsStaff was great. The breakfast was about like any other continental breakfast but the only downside would be that the hot water in the showers seemed to be turned down to an uncomfortably cold level. At least for the room we stayed in
Comment from Hotel Management
24 Apr 2024 by Management, Hotel Management
Dakota, Thanks for your feedback. As it turns out, we were having some trouble with our water heaters at the time and apologize for the inconvenience this may have caused you. Hopefully by the next time you’re back in Maggie Valley, you’ll give us a chance to redeem ourselves and make your stay a more comfortable one.
by A verified traveler
Posted 19 Feb 2024
Good stay for a last minute accommodation.
by A verified traveler
Posted 19 Feb 2024 on Travelocity
Tv remote did not match tv so could not get digital channels like 20.1 etc. Disappointing
by A verified traveler
Posted 30 Jan 2024
The towels were not wash properly. I was about to wipe my face and notice red and stains on 1 towel and picked up another towel and that one had dirt all over it. At that point, I just took a t-shirt from my bag and dried myself off.
Comment from Hotel Management
31 Jan 2024 by Management, Hotel Management
Cliff, We simply just do not put soiled linens in our rooms. If that were the case, you would see many more reviews to the same effect.
by A verified traveler
Freezing and dirty--Never again
Posted 21 Jan 2024 on HotelsThe room was freezing and the toilet did not work.
Had to finally request another room.
Following day key did not work on the door. Went to front desk to find out none of the keys were working and had to get someone to open the door. And went back on Saturday after funeral, room was never cleaned. Room was put at 90° and still never got warm. Will not be staying here again.
Comment from Hotel Management
23 Jan 2024 by Management, Hotel Management
Michael, We apologize for your room being cold and unsatisfactory experience. With how cold it's been lately, it does the take the heaters to warm up a bit longer than usual, but rest assured they are all in great working order.Computers were updated while you were here, all the keys work-just had a technical hiccup!Housekeeping is upon request and placards are placed in the room to this effect-sorry you missed it. We encourage all of our guests to communicate with us that so we may provide them with nothing short of an exceptional experience.
by A verified traveler from Charleston
Posted 31 Dec 2023
Everyone was very friendly! My ESA Reesie was received with open arms which made me feel very happy as she is part of my life. My husband and I will be visiting Maggie Valley again and we will be staying here for sure.
I would just ask that they do better on making sure they double check the bedding and towels are free of stains and that the shower curtain does not have mold.
That was very disappointing but was made right by housekeeping.
Comment from Hotel Management
23 Jan 2024 by Management, Hotel Management
Michelle, Thank you for your candid feedback. We will definitely let housekeeping know to check, check and triple check that the room is up to 110% cleanliness standards and can't wait to see you again soon! Thanks for staying and making Clarion Hotel your choice of accommodation.
