Ratings based on 215 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Mar 2024
We had to change rooms because the TV would not work but that’s not the worst of it the morning after we had already slept we found multiple bedbugs in our bed
Run far far far away from considering staying here.
NASTY!!!
Comment from Hotel Management
24 Mar 2024 by Management, Hotel Management
We are truly sorry to hear about your experience. This is actually hard to believe because we have never gotten complaints of bed bugs before. Furthermore, each of our comfortable mattresses have bed bug protectants on them.Orkin Pest Control comes by the hotel periodically and on a regular basis to spray for bugs and anything that would make our guests uncomfortable. This is definitely not the level of service we strive to provide. Rest assured, we take matters like this very seriously and will address them immediately. We'll work diligently to rectify the situation, if bedbugs were in fact present. Your feedback is invaluable, and we appreciate you bringing it to our attention.
by A verified traveler
Posted 19 Feb 2024
Good stay for a last minute accommodation.
by A verified traveler
Posted 19 Feb 2024 on Travelocity
Tv remote did not match tv so could not get digital channels like 20.1 etc. Disappointing
by A verified traveler
Posted 30 Jan 2024
The towels were not wash properly. I was about to wipe my face and notice red and stains on 1 towel and picked up another towel and that one had dirt all over it. At that point, I just took a t-shirt from my bag and dried myself off.
Comment from Hotel Management
31 Jan 2024 by Management, Hotel Management
Cliff, We simply just do not put soiled linens in our rooms. If that were the case, you would see many more reviews to the same effect.
by A verified traveler
Freezing and dirty--Never again
Posted 21 Jan 2024 on HotelsThe room was freezing and the toilet did not work.
Had to finally request another room.
Following day key did not work on the door. Went to front desk to find out none of the keys were working and had to get someone to open the door. And went back on Saturday after funeral, room was never cleaned. Room was put at 90° and still never got warm. Will not be staying here again.
Comment from Hotel Management
23 Jan 2024 by Management, Hotel Management
Michael, We apologize for your room being cold and unsatisfactory experience. With how cold it's been lately, it does the take the heaters to warm up a bit longer than usual, but rest assured they are all in great working order.Computers were updated while you were here, all the keys work-just had a technical hiccup!Housekeeping is upon request and placards are placed in the room to this effect-sorry you missed it. We encourage all of our guests to communicate with us that so we may provide them with nothing short of an exceptional experience.
by A verified traveler from Charleston
Posted 31 Dec 2023
Everyone was very friendly! My ESA Reesie was received with open arms which made me feel very happy as she is part of my life. My husband and I will be visiting Maggie Valley again and we will be staying here for sure.
I would just ask that they do better on making sure they double check the bedding and towels are free of stains and that the shower curtain does not have mold.
That was very disappointing but was made right by housekeeping.
Comment from Hotel Management
23 Jan 2024 by Management, Hotel Management
Michelle, Thank you for your candid feedback. We will definitely let housekeeping know to check, check and triple check that the room is up to 110% cleanliness standards and can't wait to see you again soon! Thanks for staying and making Clarion Hotel your choice of accommodation.
by A verified traveler
Posted 30 Dec 2023 on Hotels
Comment from Hotel Management
23 Jan 2024 by Management, Hotel Management
Umesh, Thank you for your feedback. Let us know where we can improve so that we can provide a facility that is 100% to guest satisfaction.
by A verified traveler
Very Clean Pet Friendly
Posted 27 Dec 2023 on HotelsThe staff was so friendly and the rooms are super clean, especially since it’s a pet friendly hotel.
Comment from Hotel Management
23 Jan 2024 by Management, Hotel Management
Thanks Datasha! Hope to see you and the furry one back again at Clarion real soon!
by A verified traveler
Posted 24 Dec 2023
was close by every attraction. ski, ashville, casino. front desk was very kind and wonderful. had a great time at the mexican restaurant at the hotel. would defintely stay here again if i ever visit maggie valley
Comment from Hotel Management
23 Jan 2024 by Management, Hotel Management
Jimin, So happy to hear you say that! We will be anticipating your next arrival! See you again soon-
by A verified traveler
Posted 18 Dec 2023 on Hotels
The hall was so cold! No heat... and the room was cold but it got warmer within 15 minutes but the bathroom was still cold.. no heat inside the bathroom..breakfast wasn't that great..
Comment from Hotel Management
23 Jan 2024 by Management, Hotel Management
Thanks for your review. We are working diligently to get our hallways to be warmer. With the building having been built in '73 and colder temperatures, we have made it a priority to work on a solution for this.It does take a bit of time for the rooms to warm up and because of your review, we have made it a point to turn the heat on for guests on colder days so that they can enter it a cozier room that's more comfortable. We're all about guest satisfaction and your feedback helps us to make the guest experience that much sweeter!
