Ratings based on 973 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Amazing
Comment from Hotel Management
18 Jun 2024 by Tanisha Kumar, Hotel Management
Dear Amira, Thank you for your feedback on your recent stay at Pullman Magenta Shores. We are so glad you have enjoyed your stay at our resort. It is our hope to welcome you back to Pullman Magenta Shores in the future. Kind Regards, Guest Services
by A verified traveler
Posted 19 May 2024
Great customer service and very comfortable and full equipped villas
Comment from Hotel Management
25 May 2024 by Tanisha Kumar, Hotel Management
Dear Zayd, Thank you for sharing your feedback for your recent stay at Pullman Magenta Shores. We are glad that you enjoyed the villas and also the customer service provided. It is our hope to welcome you back to our resort in the future. Warm Regards, Guest Services
by A verified traveler
Posted 18 Apr 2024
Newly renovated.
Staff told us our rooms were newly renovated however they weren’t. Still nice though but bathrooms could be taken with more care. For example in one room the tap made a hammer sound and the plantation shutters were in a horrible state. Worn out and some slats were broken.
Comment from Hotel Management
6 May 2024 by Lucy Del Piero , Hotel Management
Dear Tanja,hank you for taking the time to share your feedback from your recent stay at our resort. We sincerely apologise for the shortcomings you experienced during your visit. Regarding the condition of your villa, we apologise for any inconvenience caused by this and hope we can welcome you back again in the near future.Kind Regards,Guest service agent
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Lucy Del Piero , Hotel Management
Dear Mohammad,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager
by A verified traveler
Posted 10 Mar 2024
Great location and kids friendly outdoor pool
Comment from Hotel Management
11 Mar 2024 by Guest Services, Hotel Management
Good Morning Ganesh, Thank you for your outstanding review regard your recent stay with us. We are so glad to hear you and your family enjoyed all we have to offer at Pullman Magenta Shores Resort. We look forward to welcoming you back in the future. King Regards, Pullman Magenta Shores Team
by A verified traveler
Posted 7 Mar 2024 on Wotif
I and my husband visited for my husband’s birthday but this hotel was old and not clean. Sometime noisy out side. Bathroom was not clean and when turned on shower it came disgusting smells. Even no complementary water so very disappointed.
Comment from Hotel Management
11 Mar 2024 by Guest Services, Hotel Management
Good Morning Gui-Suk, Thank you for taking the time to share with us your recent experience at Pullman Magenta Shores Resort. We appreciate your feedback and continue to strive to provide the best guest experience as we can. I have passed on your feedback to our housekeeping team. We hope to have the chance to welcome you back again in the future. King Regards, Pullman Magenta Shores Team
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
11 Mar 2024 by Guest Services, Hotel Management
Good morning Cheryl, Thank you for your response, we appreciate you taking the time review your recent stay with us. We hope to see you again soon!King Regards, Pullman Magenta Shores
by A verified traveler
Disappointing and very unorganised reception
Posted 31 Jan 2024 on HotelsWe arived at 2:20pm, and was told the room wasn't ready. Understandable as it was a 3pm checkin and so was asked to come back.
We returned at 3pm, and reception called housekeeping to find out no one was even cleaning my room. We weren't offered anything other than, "sorry room isn't ready". I asked if I could be put into a different room. Took her 5 mins to sort it out and she gave me keys to another room. We drove to the villa, only to walk into a chained door and someone else already staying there. She had given me keys to an occupied room.
Had to drive all the way back to get it sorted. Finally 40 mins later, we got it sorted, only to enter a room that looked dark, uninviting and definitely not like the photos.
The beach access is also a long winding walk on sand, which on a hot day, was unbearably hot to walk on.
Very disappointed, wouldn't stay again.
Comment from Hotel Management
12 Feb 2024 by Lucy Del Piero , Hotel Management
Dear Natalie,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort,I apologise for the inconvenience this has caused and the impact this had on your overall stay, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again in the near future.Please reach out to me directly if you wish to discuss your experience furtherSincerely,Lucy Del PieroFront Office Manager
by A verified traveler
Posted 31 Jan 2024
Was an absolute beautiful property and resort. We really enjoyed our stay. Wanted to thank all the staff for their help and professionalism, mainly wanted to thank Maddie at the front desk, she is joyful and always helpful.
Comment from Hotel Management
12 Feb 2024 by Lucy Del Piero , Hotel Management
Dear Mohamed,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort .I have share your kind words with our team and MaddieIt is always a pleasure to receive positive feedbackThank you again for sharing your experience, and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager
by A verified traveler
Posted 28 Jan 2024 on Wotif
Comment from Hotel Management
18 Apr 2024 by Lucy Del Piero , Hotel Management
Dear Preet,Thank you for sharing your feedback on your stay at Pullman Magenta Shores Resort and we hope to welcome you back again in the near future,Sincerely,Lucy Del PieroFront Office Manager
