Ratings based on 80 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.9 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 13 May 2024
Very nice hotel, large room well done, great staff and great location, best value for your money
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
5 May 2024 by Guest Experience, Hotel Management
Dear Jorge,First of all, we would like to thank you for choosing the Thompson Madrid during your last stay in Madrid, as well as for taking the time to share your opinion with us.The entire Hotel team has the aim of providing unique experiences to all our guests. So we are very satisfied to know that we have succeed in your case.We hope that you will find the opportunity to come back to Madrid, and we are looking forward to welcoming you back again.Best regards,
by A verified traveler
Posted 11 Apr 2024
The location was perfect for walking around the city. Front desk staff were helpful. The room was great and the design of the hotel was wonderful, as expected.
On the downside, the rooftop looks wonderful but was under construction and inaccessible. We weren’t advised when booking. Cleaning staff were somewhat rude. There were also a lot of weird noises at night (doors slamming, thuds, and running water).
If I could, I’d give it a 3.5.
Comment from Hotel Management
12 Apr 2024 by Guest Experience Department, Hotel Management
Dear Matthew,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our hotel's central location, the helpfulness of our front desk staff, and the overall design of the hotel.However, we sincerely apologize for the inconvenience caused by the rooftop construction and the lack of prior notification. We will definitely take your comments into consideration for future communication with our guests.We're also concerned to hear about your experience with our cleaning staff and the noises you encountered at night. Please rest assured that we will address these issues with our team to ensure they are rectified promptly.We appreciate your honest feedback and would love the opportunity to make it right. If you would like to discuss your stay further, please feel free to contact us directly.Warm regards,
by A verified traveler
Posted 30 Mar 2024
Staff are not helpful.
Comment from Hotel Management
6 Apr 2024 by Guest Experience, Hotel Management
Dear Guest,Thank you very much for sharing your experience at Thompson Madrid with us. Each evaluation of our clients helps us to continue working in the same line with those aspects that are well evaluated and to strive to improve those that are not. We are very sorry that your experience at the Hotel has not been as expected.We hope that you have been able to enjoy the rest of the services and facilities that we offer at our hotel and we invite you to give us a second chance to show you the vocation and good service that we like to give our clients.Warmest regards,
by A verified traveler from Monroe
Posted 24 Mar 2024
Comment from Hotel Management
12 Apr 2024 by Guest Experience Department, Hotel Management
Dear Jaime,Thank you for sharing your review about your last stay at Thompson Madrid.Our aim is providing our guests with an extraordinary experience, so we are so happy to know that we have achieved it. On behalf of all the team, we are looking to welcoming you back very soon! Best regards,
by A verified traveler
Posted 12 Mar 2024
Nice
Comment from Hotel Management
24 Mar 2024 by Guest Experience Department, Hotel Management
Dear Saida,Thank you for your positive feedback! We're glad to hear that you had a nice experience with us. If there's anything specific you'd like to share or if you have any suggestions for improvement, please don't hesitate to let us know. We appreciate your support and hope to welcome you back again soon!Best regards,
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
9 Mar 2024 by Guest Experience Department, Hotel Management
Dear Sherri, We would like to thank you for having taken some minutes of your valuable time to share your recent experience at Thompson Madrid.We are glad that you enjoyed your stay with us!! We look forward to welcoming you back in the near future, Sincerely,
by A verified traveler
Posted 24 Feb 2024
One of the best to stay in Madrid, they gave my parents a 10/10 experience will come back for sure.
Comment from Hotel Management
2 Mar 2024 by Guest Experience, Hotel Management
Dear Guest, Thank you very much for the trust you have placed in Hyatt and for sharing your experience at Thompson Madrid. We are truly grateful for your wonderful comments about our hotel, your stay and how much you enjoyed our services and facilities. Your comments are the best reward and motivation to continue working to offer extraordinary experiences. The entire Thompson Madrid team remains at your entire disposal and hopes to welcome you again very soon to give you another memorable experience. Best regards,
by A verified traveler
Posted 13 Feb 2024
It was a great location with friendly and helpful staff.
Place was very well kept and would highly reccommend.
There is a construction site at the time of our stay in front of the building but definitely would not let that affect choosing this hotel
Comment from Hotel Management
16 Feb 2024 by Guest Experience Department of Thompson Madrid, Hotel Management
Dear Andrew,Thank you so much for your kind words! Rest assured that I will pass your feedback to the rest of the team.Our aim is to provide our guests with an extraordinary experience, so it is a great pleasure for us to know that we have achieved it!We really hope to have the opportunity to welcome you back in our property.Sincerely,
