Ratings based on 976 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tegucigalpa
Posted 2 Jun 2024
La ubicación de este hotel y facilidades mal,la relación precio muy mal,si el personal atento,desayuno regular
by A verified traveler
Posted 1 Jun 2024
Conveniently located near MAD airport and offers free shuttle. But not the best hotel I stayed near MAD airport. Construction happening near my room made it a bit annoying as I could not sleep in a bit because of the noise and room needed cosmetic updates (example: shower and shampoo holder broke and they just left it on the floor)
Comment from Hotel Management
3 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Michelly.Thank you for sharing your experience with us, we are deeply sorry that the works have affected your rest and we will take your comments into account to continue improving our facilities. We hope that you will give us the opportunity to host you again and that you can enjoy a better experience with us.Best regards
by A verified traveler
Posted 1 Jun 2024
The staff is super friendly and helpful. Especially the ladies at the front desk.
Clean rooms at a fair price. The free shuttle was excellent.
Comment from Hotel Management
2 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Peter.Thank you for your review and comments! We hope to see you very soon. Best regards.
by A verified traveler
Posted 30 May 2024
Perfect location.
Comment from Hotel Management
2 Jun 2024 by Guest Relations Manager, Hotel Management
Dear Greg.Thank you for your review. We hope to see you soon. Best Regards
by A verified traveler
Posted 19 May 2024
El personal fue muy amable y atento con nuestros requerimientos
Comment from Hotel Management
21 May 2024 by Guest Relations Manager, Hotel Management
Estimado Jorge.Muchas gracias por su valoración y comentarios sobre nuestro personal, nos alegra que la estancia haya sido de su agrado. Esperamos verle de nuevo muy pronto. Un saludo.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
20 May 2024 by Guest Relations Manager, Hotel Management
Dear Cecile.Thank you very much for your feeback. We hope to see you again! Best regards
by A verified traveler
Posted 13 May 2024
Good hotel for stay near Madrid airport
Comment from Hotel Management
16 May 2024 by Guest Relations Manager, Hotel Management
Dear Phyllis.Thank you for your review! We hope to see you soon! Best regards.
by A verified traveler from Falls Church
Posted 6 May 2024
Good hotel for a quick layover. The walls are thin and I could hear the neighbors talk at normal volume.
Comment from Hotel Management
8 May 2024 by Guest Relations Manager, Hotel Management
Dear Patricia.Thank you for your feedback, we hope to see you again. Best regards.
by A verified traveler
Posted 1 May 2024
close to the airport, 5-min away, with shuttle.
reception response can be better when i request water kettle as there is no coffee maker nor kettle in the room
shower design is not the best, without door, water splash outside the shower area it can be dangerous.
Comment from Hotel Management
2 May 2024 by Guest Relations Manager, Hotel Management
Dear Olivia.Thank you for sharing your experience with us, we take note of the points that you did not like to continue improving our services and facilities. We hope to see you again. Best regards
by A verified traveler
Posted 30 Apr 2024
Convenient to the airport
Comment from Hotel Management
2 May 2024 by Guest Relations Manager, Hotel Management
Dear Ethan,Thank you for your review, we are glad that you enjoyed your stay. We hope to see you again very soon. Best regards.
