Ratings based on 816 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Apr 2024
by A verified traveler
Posted 4 Nov 2023 on Hotels
Comment from Hotel Management
23 Nov 2023 by Silvia Rioja/Guest Service, Hotel Management
Muchas gracias por su reseña Vilma. Esperamos volver a recibirles de nuevo, muy pronto. Atentamente,
by A verified traveler
Posted 28 Jul 2023
Excellent
Comment from Hotel Management
30 Jul 2023 by Silvia Rioja/Guest Service, Hotel Management
Rohit, Dear Moonia: Thank you for choosing our hotel and for taking your time to share your feedback. I am glad to learn that you could discover Madrid easily thanks our central location and most important, the whole team of Petit Palace Plaza del Carmen is flattered with your comments about your experience with us! We most definitely look forward to greeting you again when you come back to Madrid
by A verified traveler
Posted 9 Jul 2023 on Travelocity
When we arrived to the hotel we found it difficult to get to it due to the construction around the hotel. Finally we got there and figured out where to park our rental car. The room was really warm. The air conditioner was working but not that great. The did provide us with a fan which helped. One thing I noticed is the room door did not automatically lock when we left. So we had to insert the key to lock the door. That’s not normal for most rooms so I’m glad I noticed before we left. I did like the location of this hotel because we could walk everywhere.
Comment from Hotel Management
11 Jul 2023 by est, Hotel Management
Dear Guest,Thank you for choosing Petit Palace Plaza del Carmen and for taking the time to give us your feedback once you left the hotel.I appologize for the inconvenience that the lock door may cause you. I'm glad you tell us before leaving the hotel to fixed it.The air conditioning was checked as well by our thecnical service.The opinion from our guests it's very important , it help us to improve our service every day.We hope you will choose us every time you come to Madrid again.Best regardsEsther FernándezHotel Manager
by A verified traveler
Posted 23 Jun 2023 on Hotels
Too noisy and small
Comment from Hotel Management
27 Jun 2023 by est, Hotel Management
Dear Juan Carlos,Thank you for choosing Petit Palace Plaza del Carmen and for taking the time to give us your feedback once you left the hotel.The hotel has different room types and also our reception desk is available 24h for anything you can needed during your stay.About noisy, could you please tell me if the noisy comes from outside or inside the hotel? The opinion of our guest it's very important , it make us grow.I hope you enjoyed your stay and you choose us every time you come to Madrid.Best regardsEsther FernandezHotel Manager
by A verified traveler
Posted 22 Jun 2023
by A verified traveler
Posted 10 Apr 2023
Absolutely awesome stay. Small boutique hotel, walking distance to everything. Strong wifi, awesome shower, excellent breakfast. Local (very affordable) restaurant downstairs and open late. Pizza was very good and beer is cheap. The only negative is the pack of bums that camp outside the Plaza del Carmen work zone smoking and drinking all night long. They’re loud at times but not much the hotel can do.
Comment from Hotel Management
11 Apr 2023 by Silvia Rioja/Guest Service, Hotel Management
Dear James,Your very favourable review is a source of pride for all the staff at the hotel. We are happy to have been able to offer you such a pleasant stay with attentive and friendly service and facilities to your liking. We look forward to serving you again with the best of our smiles.Kind regards
by A verified traveler
Posted 9 Apr 2023 on Hotels
Clean rooms, helpful staff, great location.
Comment from Hotel Management
11 Apr 2023 by Silvia Rioja/Guest Service, Hotel Management
Dear guest,Your very favourable review is a source of pride for all the staff at the hotel. We are happy to have been able to offer you such a pleasant stay with attentive and friendly service and facilities to your liking. We look forward to serving you again with the best of our smiles.Kind regards
by A verified traveler
Posted 21 Feb 2023
Great location, staff are friendly, just a little noisy at night
Comment from Hotel Management
22 Feb 2023 by Silvia Rioja/Guest Service, Hotel Management
Dear Yariel, Thank you very much for your fantastic review. We look forward to your next visit. Yours sincerely,
by A verified traveler
Posted 20 Feb 2023
Great location, great hotel : Sandra was excellent
Comment from Hotel Management
22 Feb 2023 by Silvia Rioja/Guest Service, Hotel Management
Dear Nick, Thank you very much for your fantastic review. We look forward to your next visit. Yours sincerely,
