Ratings based on 837 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Excellent Service
by A verified traveler
Posted 3 Jun 2024
Wonderful hotel, friendly staff and the best location.
Comment from Hotel Management
4 Jun 2024 by Bianca Fotea - Guest Relations , Hotel Management
Dear Bogdan,It is a pleasure for us to know that you enjoyed so much your stay at NH Collection Gran Via. It satisfies me to read that your overall impression of the Hotel is so good and that you appreciate out human factor and exclusive location.I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,
by A verified traveler
Posted 2 Jun 2024
Beautiful hotel and location
Comment from Hotel Management
3 Jun 2024 by Bianca Fotea - Guest Relations , Hotel Management
Dear Rachell,It is a pleasure for us to know that you enjoyed so much your stay at NH Collection Gran Via. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms, facilities and location so perfect.I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Sofía Palmer - Guest Relations , Hotel Management
Estimada Alicia,Muchas gracias por habernos dedicado parte de su valioso tiempo para puntuar y valorar el servicio recibido durante su última estancia en el NH Collection Gran Vía.Nos alegra saber que disfrutó de una grata estancia con nosotros y le agradecemos la adjudicación de la máxima puntuación posible. Le reitero mi más sincero agradecimiento y no dude en contactarnos si desea volver a alojarse en Madrid. Un cordial saludo.
by A verified traveler
Posted 31 May 2024
Very clean hotel with beautiful modern rooms, air conditioning works great and located in a very central area but for my personal preference it was too chaotic and the surrounding areas were a little too loud and crowded. Hotel was great though!
Comment from Hotel Management
2 Jun 2024 by Sofía Palmer - Guest Relations , Hotel Management
First of all, thank you very much for choosing us for your stay in Madrid and secondly, we want to thank you for your dedication in sharing with us both your perception and your good rating. It is always a pleasure for us to verify through these quality satisfaction surveys that you enjoyed a stay according to your expectations.I'm glad to see that everything, as reflected in his score, has been to his liking during his getaway with us. It is a real pride and pleasure to see that through our work we create unique experiences. Your kind words are the perfect motivation for us all to work on the same page.We hope to have the opportunity to welcome you on numerous occasions when you can already consider your home in Madrid.
by A verified traveler from Burbank
Posted 16 May 2024
Very well located and nice interiors
Comment from Hotel Management
20 May 2024 by María Martín - Guest Relations, Hotel Management
Dear Angel,Thank you for taking the time to share your recent stay at the NH Collection Gran Vía. We are pleased to know that you enjoyed our central location and facilities. We would love the opportunity to welcome you back in the near future!Best regards,
by A verified traveler
Posted 15 May 2024
Highly recommend
Comment from Hotel Management
20 May 2024 by María Martín - Guest Relations, Hotel Management
Dear Courtney,Thank you for taking the time to share your comments about your recent experience at the NH Collection Gran Vía. We are pleased to know that you had an excellent stay with us!We hope to welcome you back soon.Best regards,
by A verified traveler from Houston
Posted 11 May 2024
Comment from Hotel Management
2 Jun 2024 by Sofía Palmer - Guest Relations , Hotel Management
Muchas gracias por habernos dedicado parte de su valioso tiempo para puntuar y valorar el servicio recibido durante su última estancia en el NH Collection Gran Via.Nos alegra saber que disfrutó de una grata estancia con nosotros y le agradecemos la adjudicación de la máxima puntuación posible. Le reitero mi más sincero agradecimiento y no dude en contactarnos si desea volver a alojarse en Madrid. Un cordial saludo
by A verified traveler
Posted 8 May 2024
Beautiful hotel. Modern sand very comfortable. Excellent location
Comment from Hotel Management
8 May 2024 by María Martín - Guest Relations, Hotel Management
Dear Maria,Thank you for taking the time to share your recent experiece at the NH Collection Gran Vía! We are thrilled to know that you had an excellent stay with us and enjoyed our beautiful hotel in the heart of Madrid.We look forward to welcoming you back soon!Sincerely,
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
26 May 2024 by María Martín - Guest Relations, Hotel Management
Dear Isabelle,Thank you for taking the time to share your feedback on your recent stay with us. We are delighted to hear that you had a 5-star stay at the NH Collection Gran Via.We look forward to welcoming you back to Madrid soon.Best regards,
