Ratings based on 351 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Good location
by A verified traveler
Posted 8 May 2024
Muy buena atención del personal
Comment from Hotel Management
10 May 2024 by Paula F. - Guest Relations , Hotel Management
Estimada Blanca, Muchas gracias por compartir su esperiencia con nosotros. Nada nos complace más que saber que el trato recibido por parte del personal y la atención prestada es del agrado de nuestros clientes. Por eso nos alegra saber que cumplimos con sus expectativas y se sintió a gusto con nosotros.Esperamos tener la oportunidad de recibirle nuevamente pronto,Un saludo, Paula F. - Guest Relations
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
10 May 2024 by Paula F. - Guest Relations , Hotel Management
Estimada Edna, muchas gracias por compartir su valoración con nosotros. Esperamos recibirle nuevamente pronto.Un saludo, Paula F. - Guest Relations
by A verified traveler from Santo Domingo
Posted 4 May 2024
I recently stayed at NH Collection Madrid Abascal and had a fantastic experience. The hotel's modern decor and comfortable amenities made my stay enjoyable. The staff was friendly and attentive, and the location was convenient for exploring Madrid. I would definitely recommend it to others looking for a great place to stay in the city!
Comment from Hotel Management
10 May 2024 by Paula F. - Guest Relations , Hotel Management
Dear Jose, Thank you for sharing your experience with us. We are really happy to know that you enjoyed the installations and the service and you felt yourself well attended by the team, ensure i will share your lovely words with all of them. We are looking forward to welcome you back next time you visit Madrid. Best regards, Paula Fernández - Guest Relations
by A verified traveler
Posted 17 Mar 2024
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Comment from Hotel Management
20 Mar 2024 by Paula F. - Guest Relations , Hotel Management
Dear Hernan, Thank you for sharing your experience with us. Looking forward to welcome you next time you visit Madrid. Best regards,Paula F. - Guest Relations
by A verified traveler
Posted 13 Mar 2024
This hotel is in drastic need of an upgrade with the prices they charge obscene for the quality of the rooms. The decor looks like a kids just slapped some paint onto the wall in random corners, the bathrooms are outdated, there were hairs in the bathroom which made me doubt the cleanliness of the room, etc. Location is good but the price reflects the fact that it’s in an area with a lot of business travelers and that it’s a straight shot to the stadium. If neither of those are you, better to go elsewhere.
Comment from Hotel Management
15 Mar 2024 by Paula Fernández - Guest Relations , Hotel Management
Dear Salena, Thank you so much for sharing your opinion with us. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
by A verified traveler
Posted 5 Jan 2024
perfect location for a match at Bernabéu
Comment from Hotel Management
10 Jan 2024 by Paula Fernández - Guest Relations , Hotel Management
Dear Octavio, Thank you so much for sharing your experience with us. Its a pleasure to know that you enjoyed your stay and specially the locations of the hotel. We are looking forward to welcome you next time you visit Madrid.Best regards
by A verified traveler
Posted 26 Oct 2023
Great location
Comment from Hotel Management
30 Oct 2023 by Guillermo Fran. Front Desk Manager., Hotel Management
Dear Jose,Thank you so much for sharing your experience with other travellers.It will be a pleasure to host you again during your next visit to Madrid. Best regards
by A verified traveler
Posted 11 Oct 2023
Love the area
Comment from Hotel Management
12 Oct 2023 by Paula Fernández - Guest Relations , Hotel Management
Dear Manuela, Thank you so mucha for sharing your experience with us.Its a pleasure to know that you enjoy your stay. Best regards
by A verified traveler
Posted 11 Oct 2023 on Hotels
Comment from Hotel Management
30 Oct 2023 by Guillermo Fran. Front Desk Manager., Hotel Management
Dear Liz,Thank you so much for sharing your experience with us.Its a pleasure to know that you enjoy your stay. Waiting for welcome you again in the future.Best regards
