Ratings based on 959 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
We got the airport shuttle late at night. It was fine. They gave us a great room and we scheduled for the shuttle in the morning. Breakfast was amazing. I was pleasantly surprised because reviews had been mixed about the breakfast. It could not have been better! Staff were great. It does take longer to ride on the shuttle than you’d think because it is very close to the airport, but trust the times they tell you.
by A verified traveler
Posted 11 May 2024
Building is starting to show wear.
by A verified traveler
Posted 9 May 2024
Good for business at airport area.
Comment from Hotel Management
10 May 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Mr Stuart,Thank you for such a positive review of your stay.We're delighted to hear that our location suited your business needs, providing convenience for airport area activities. It's pleasing to know that you found our room cleanliness and overall hotel condition to meet your expectations, along with the service provided by our dedicated team. We continuously strive to offer a premium room experience and are glad to see that reflected in your stay. However, we note your scores and see there's room to enhance your experience further, ensuring our commitment to a service culture remains consistently high.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 8 May 2024
Very nice hotel located close to the airport and in a quiet neighborhood. Staff are very helpful and courteous in their interactions. Very clean and spacious room. Easy to walk around the neighborhood and enjoy before the next day flight.
Comment from Hotel Management
10 May 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Mr Cliff,Thank you for such a positive review of your stay.We're delighted to hear that our staff's dedication to service culture made a positive impact during your stay, and that the cleanliness and spaciousness of our rooms provided a comfortable room experience. It's also wonderful to know our location offered you the tranquility and convenience you needed for your travels. We hope you had the chance to explore the local gastronomic experiences and found our neighborhood delightful for a leisurely stroll.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 5 May 2024
The staff was really friendly
Comment from Hotel Management
7 May 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Mr Diego,Thank you for such a positive review of your stay.We are delighted to hear that you found our staff to be really friendly. It's a testament to our service culture that aims to provide guests with a warm and welcoming atmosphere. We take pride in fostering a team that is dedicated to ensuring a pleasant room experience for every guest.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 4 May 2024
Wonderful place, great shuttle and close to the metro.
Comment from Hotel Management
7 May 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Nicholas,Thank you for such a positive review of your stay.We're thrilled to hear that our shuttle service and proximity to the metro contributed positively to your stay, making transportation convenient for you. Additionally, your appreciation for the room cleanliness and the high level of service provided by our team is truly valued. It's a testament to our commitment to service culture, ensuring every guest has a memorable room experience.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler from New Hartford
Posted 4 May 2024
It sucked
Comment from Hotel Management
7 May 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Lori,Thank you for taking the time to leave a review.We regret to hear that your experience did not meet your expectations. We are committed to providing excellent service culture and room experience, and we are disappointed to learn that we fell short during your stay. While we take pride in our gastronomic experiences and other amenities, we understand there is always room for improvement and sincerely apologize for any inconvenience you may have encountered.We hope to be able to welcome you back for an improved stay.Kind regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 3 May 2024
Excellent location. Close to the airport and accessible to the city center with a taxi. Rooms are spacious, comfortable, clean and the service from the front desk to the room service was impressive and welcoming.
So happy I stayed at Melia Barajas.
Comment from Hotel Management
7 May 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Cesar,Thank you for such a positive review of your stay.We are delighted to hear that our strategic location provided you with the convenience you needed for your travels. It's fantastic to know that the spaciousness and cleanliness of our rooms contributed to a comfortable stay. Our team is thrilled to receive your compliments on the service culture we pride ourselves on, ensuring every guest feels welcome and valued. We appreciate your recognition of our efforts and are glad that these aspects of your room experience stood out positively for you.We look forward to welcoming you back on future occasions. Best wishes,Laura López, Voice of Customer Coordinator
by A verified traveler from San Diego
Posted 25 Apr 2024
The bed mattress was Horrible. Carpets and chairs in the lobby dirty
Comment from Hotel Management
27 Apr 2024 by Laura López, Voice of Customer Coordinator, Hotel Management
Dear Jorge,Thank you for taking the time to review your stay.We are sorry to hear that certain aspects of your stay did not meet your expectations. While we are proud of our hotel's service culture, we understand that there is always room for improvement and take your comments on the room amenities seriously. We would like to mention that our rooms are designed to offer a comfortable room experience, and we regret if the mattress did not provide the quality rest you expected. Our housekeeping team is dedicated to maintaining clean and welcoming common areas, and your observation regarding the carpets and chairs in the lobby is duly noted for our review and action.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Laura López, Voice of Customer Coordinator
by A verified traveler
Posted 24 Apr 2024
Property needs lots of updates. Comfortable but not at the prices charged. Nickled and dimed for a bottle of water in the room.
Comment from Hotel Management
25 Apr 2024 by María Fdez. de Valderrama Voice of Customer Coord, Hotel Management
Dear Stephen,Thank you for taking the time to provide your feedback.We are delighted to hear that you appreciated our attentive service, which is a cornerstone of our service culture. While we're glad you found comfort during your stay, we regret to hear that some aspects did not meet your expectations. We continuously strive to provide a refined room experience, and we apologize if we fell short. We appreciate your feedback regarding the pricing for additional amenities, and we will consider it thoughtfully as we aim to offer a seamless experience for all our guests. Our goal is always to provide excellent value and hospitality.We hope to have the opportunity of welcoming you back in the future. Best regards,María Fdez. de ValderramaVoice of Customer Coordinator
