Ratings based on 216 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Mar 2024
Great location. Great customer service. Very clean. Close to all the main attractions and next to Gran Vía.
by A verified traveler
Posted 16 Jul 2022
by A verified traveler from New York
Posted 6 May 2022
by A verified traveler
Posted 7 Feb 2022 on Hotels
by A verified traveler
Good stay for the money
Posted 20 Jul 2021 on HotelsThere was no complimentary water as stated, minute cancellation to another gluten, but the rooms are very good for the price and clean. Private bathrooms. Worth it
by A verified traveler
Posted 11 Jan 2020
Great location. Fridge in room, stocked each day with free water and cola.
by A verified traveler
Posted 6 Jan 2020
Very close to puerta del sol, and clean. Nothing else to recommend.
by A verified traveler
Posted 31 Dec 2019 on Hotels
First of all a very bas hospitality and attitude from the stuff , they cannot handle anything , my reserved they said hotels canceled it and they want me to pay cash more and put deposit and i didn't get any cancellations or emails to notify me till one hour i stay without fixing a problem , now they put the blame at hotels and i do so because i don't know my money now where has gone and i aid cash so i paid 2 times
by A verified traveler
Posted 30 Dec 2019 on Hotels
by A verified traveler
Great rooms but noisy
Posted 5 Dec 2019 on HotelsThe room was excellent and service was excellent. Can’t blame the hotel for the noise as this is a tourist area. You can hear the noise of people walking down the hall and the walls are thin. Staff was great and location to everything was very convenient. Everything was walking distance. Would recommend for travel stay but not for business.
