Ratings based on 209 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
This was a short stay on our way to the Madrid airport. We were disappointed that the hotel was not located closer to city center as we have enjoyed Alcala de Henares on previous trips.
by A verified traveler
Posted 25 Feb 2024
Very Good
by A verified traveler
Posted 9 Aug 2023
Excellent!!
by A verified traveler
Posted 25 Jul 2023 on Hotels
by A verified traveler
Posted 27 Apr 2023
The only problem that I found was that the air conditioner was not working.
by A verified traveler
Posted 26 Mar 2023
This hotel is located in one of the best areas in Madrid. There is so much to do and see in this area alone. Downtown is a half hour walk away from the city centre. Across the street there are several restaurants that serve North American food in case you are craving a taste from home.
by A verified traveler
Posted 8 Mar 2023 on Hotels
by A verified traveler
Posted 23 Dec 2022
Nice hotel we used for One night
by A verified traveler
Posted 22 Oct 2022
I don't think I would go back or recommend this place to many people. The only target audience for this place should be smokers. I had already seen reciews about a cigarette smell in the rooms, however I was hoping this was an isolated incident. Unfortunately, upon my arrival it became pretty evident my room was one of the unlucky cigarette smelling rooms. I did complain with the staff an I was informed they would use an ozone machine to get rid off the smell, but for that I had to leave the room... something not that simple when the hotel does not have a safe and you are traveling with valuables. During my stay I also encountered another guest complaining about the same issue. AC did not seem to work either.
The staff on the other hand were polite. It felt like they were trying to work with what they had. The restaurant service was very accommodating and brakfast was simple but covered all the basics.
Comment from Hotel Management
26 Oct 2022 by ibis Madrid Alcala de Henrares La Garena , Hotel Management
Dear Simely,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,
by A verified traveler
Posted 20 Jul 2022 on Hotels
Comment from Hotel Management
23 Aug 2022 by ibis Madrid Alcala de Henrares La Garena , Hotel Management
Muchas gracias Justa por la valoración, que bueno que le haya gustado. Saludos
