Ratings based on 632 Verified Reviews
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Great location. Very cozy.
Comment from Hotel Management
29 Apr 2024 by Isabel Luna. Experience Manager, Hotel Management
Dear ManuelI would like to thank you for having chosen ICON Embassy for your stay in Madrid and for taking the time to review. We truly value your comments in order to improve our guest’s overall experience.We are pleased to know that you have enjoyed your stay with us. We hope that you visit us again anytime soon, we will try our best in order to make your experience at ICON Embassy more than perfectKind Regards,
by A verified traveler
Posted 24 Apr 2024
.
Comment from Hotel Management
25 Apr 2024 by Isabel Luna. Experience Manager, Hotel Management
Estimado IainMuchas gracias por compartir su experiencia tras su última estancia con nosotros.Para nosotros es muy importante saber su opinión para así seguir evolucionando y mejorando nuestros servicios.Nos alegra saber que en líneas generales ha disfrutado de una agradable experiencia.Esperamos seguir manteniendo su confianza y que vuelva a escogernos en sus próximas visitas a la ciudad¡Un saludo!
by A verified traveler
Posted 15 Apr 2024
Great location. The surrounding area has some of the best restaurants and retail shops.
Comment from Hotel Management
15 Apr 2024 by Isabel Luna. Experience Manager, Hotel Management
Dear RandolphWe appreciate your trust and your kind words about your stay with us. Thank you very much for having chosen our hotel and for your wonderful review.We are delighted to know that you enjoyed our marvellous location during your stay.We hope to welcome you back anytime soon at ICON Embassy.Kind Regards,
by A verified traveler from guayaquil
Posted 6 Apr 2024
Cool
Comment from Hotel Management
8 Apr 2024 by Isabel Luna. Experience Manager, Hotel Management
Dear CarlosWe appreciate your trust and your kind words about your stay with us. Thank you very much for having chosen our hotel and for your wonderful review.We hope to welcome you back anytime soon at ICON Embassy.Kind Regards,
by A verified traveler
Posted 5 Apr 2024
Very good location & honest staff.
Comment from Hotel Management
8 Apr 2024 by Isabel Luna. Experience Manager, Hotel Management
Dear Augusto,Thank you very much for having chosen us for your stay in Madrid and for sharing your opinion. We are pleased to know that you had enjoyed our location. This is really good to know the city and our professional and welcoming staff always eager to make our guests feel at home!We hope that you visit us again anytime soonBest regards
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Isabel Luna. Experience Manager, Hotel Management
Estimado jose,En primer lugar, gracias por habernos elegido durante su estancia en Madrid. Nos alegra saber que ha tenido una magnifica experiencia y agradecemos que lo haya compartido ya que para nosotros es muy importante conocer la opinión de nuestros clientes. Nos alegra saber que su estancia fuera perfectaEsperemos volver a verle en una próxima estancia en Madrid. Un saludo.
by A verified traveler
Posted 17 Mar 2024
We loved the hotel! Hospitality was 10 on 10 . The breakfast buffet was amazing and staff cordial.
Comment from Hotel Management
18 Mar 2024 by Isabel Luna. Experience Manager, Hotel Management
Dear RichaThank you very much for sharing your comments after your last stay.We are very glad to know that you really enjoyed your stay with us and our services such as our breakfast.We hope that you visit us again anytime soonBest regards
by A verified traveler
Posted 13 Mar 2024
Very nice, will stay here again.
Comment from Hotel Management
15 Mar 2024 by Isabel Luna. Experience Manager, Hotel Management
Dear RonWe appreciate your trust and your kind words about your stay with us. Thank you very much for having chosen our hotel and for your wonderful review.We are delighted to know that you enjoyed our marvellous location during your stay.We hope to welcome you back anytime soon at ICON Embassy.Best regards
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
5 Mar 2024 by Isabel Luna. Experience Manager, Hotel Management
Dear Reece,We appreciate your trust and your kind words about your stay with us. Thank you very much for having chosen our hotel and for your wonderful review.We hope to welcome you back anytime soon at ICON Embassy.Kind Regards,
by A verified traveler
Posted 28 Feb 2024
They need to renovate a little..
Comment from Hotel Management
1 Mar 2024 by Isabel Luna. Experience Manager, Hotel Management
Dear SergioI would like to thank you for having chosen ICON Embassy for your stay in Madrid and for taking the time to review. We truly value your comments in order to improve our guest’s overall experience.We take note about your suggestions, and we will check it to improve this service, in order to give you a much more complete service in your future stays with us.We hope that you visit us again anytime soon, we will try our best in order to make your experience at ICON Embassy more than perfectBest regards
