Ratings based on 790 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
All the staffs were nice. Especially Margarita from the morning buffet. She deserves a recognition
Comment from Hotel Management
5 Jun 2024 by Mario Rivas, Hotel Management
Dear Nerissa,Thank you for sharing your experience with us. We are very glad to know you enjoyed your stay at the Hyatt Centric Gran Via Madrid and we will extend your kind comments to Margarita and the rest of the team. We hope to have you back again soon in the hotel.Best regards,
by A verified traveler
Posted 19 May 2024
This property is excellent, very welcoming staff. They have a great rooftop bar. The staff are very helpful in getting you taxis and giving recommendations. Will definitely stay here again when back in Madrid.
Comment from Hotel Management
19 May 2024 by Mario Rivas, Hotel Management
Dear Mr. Akram,We appreciate the time taken to share your amazing feedbackWe're thrilled to hear that your experience at Hyatt Centric Gran Via Madrid went so well and we are grateful in advance and look forward to welcoming you again soon.Regards,Mario RivasGuest Experience Team
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
1 Jun 2024 by Mario Rivas, Hotel Management
Estimado Jorge,Nos gustaría agradecerle el tiempo tomado en contestar nuestro cuestionario.Todo el equipo Hyatt espera que haya tenido una maravillosa estancia con nosotros.Esperamos volver a verle muy pronto!Gracias de nuevo.Saludos,
by A verified traveler from Miami Springs
Posted 29 Apr 2024
Comment from Hotel Management
24 May 2024 by Mario Rivas, Hotel Management
Estimada Lourdes,Muchas gracias por su tiempo en valorarnos.Nos alegra enormemente que haya disfrutado de su estancia con nosotros y esperamos volver a recibirla muy pronto.Saludos,Mario RivasGuest Experience Team
by A verified traveler from Shaab
Posted 10 Apr 2024
For the price that the hotel is charging - the bathroom is outdated and the floor was dirty! The A/c and ventilation kept switching off or had some sort of a malfunction. There is no mineral water in the room .. the only water was filtered tap water that was being filled in a hotel branded bottle. I am very disappointed by Hyatt Centrics standards to the point that I did not even have breakfast there at the hotel even though I had paid for it.
by A verified traveler
Posted 1 Apr 2024
Excellent hotel very close to shopping and dining. Hotel service was top notch in all categories. Highly recommend for families with kids.
Comment from Hotel Management
3 Apr 2024 by Juan Vidal, Hotel Management
Dear Mr. Salil, We would like to thank you for having taken some minutes of your valuable time to share your recent experience with us. We are glad that you enjoyed your stay with us.We look forward to welcoming you back in the near future. Sincerely,Juan VidalGuest Experience Team
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Juan Vidal, Hotel Management
Estimado Sr. Rodríguez,Gracias por compartir su opinión sobre su última estancia en Hyatt Centric Gran Vía Madrid.Nuestro objetivo es brindar a nuestros huéspedes una experiencia extraordinaria, por eso estamos muy felices de saber que lo hemos logrado.¡En nombre de todo el equipo, esperamos darle la bienvenida nuevamente muy pronto!Atentamente,Juan VidalGuest Experience Team
by A verified traveler
Posted 20 Mar 2024
Comment from Hotel Management
22 Mar 2024 by Juan Vidal, Hotel Management
Dear Mr. Nalbadian, Thank you for sharing your review about your last stay at Hyatt Centric Gran Vía Madrid.Our aim is providing our guests with an extraordinary experience, so we are so happy to know that we have achieved it. On behalf of all the team, we are looking to welcoming you back very soon! Sincerely,Juan VidalGuest Experience Team
by A verified traveler
Posted 9 Mar 2024 on Hotels
Comment from Hotel Management
26 Mar 2024 by Martin Sancho - Guest Experience Officer, Hotel Management
Dear M. Alan!Thank you very mcuh for taking your time and evlautiong your stay here at Hyatt Centric Gran Vía Madrid!We hope and wish you had a great time here in our beloved city of Madrid!Thank you very mcuh for the score given an 8/10!! Is there anyway we can change it to a 10/10? if so, please let us know!Have a great day!
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
9 Mar 2024 by Juan Vidal, Hotel Management
Dear Mr. Towne, Thank you for sharing your review about your last stay at Hyatt Centric Gran Vía Madrid.Our aim is providing our guests with an extraordinary experience, so we are so happy to know that we have achieved it. On behalf of all the team, we are looking to welcoming you back very soon! Sincerely,Juan VidalGuest Experience Team
