Ratings based on 116 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2023
by A verified traveler
Hostal is not hotel
Posted 22 Oct 2023 on HotelsCheck-in time on hotels.com site is wrong. Also this place does not keep lagage. No amenity, no hair dryer. Because it is not hotel. TV, bed, shower and wifi. That's all. But TV channels are only local in spanish, shower head is broken. The price is expensive as hotels.
by A verified traveler
Posted 28 Sep 2023
The staff was friendly and the place was clean. The building itself was in poor condition. There is no elevator and the stairs need repair.
by A verified traveler
Posted 22 Dec 2022 on Hotels
by A verified traveler
Nice enough
Posted 5 Jul 2019 on HotelsThe staff were lovely and helpful, the room was nice and spacious. However the big let down was that I paid for breakfast as part of my reservation and didn't receive this any of the days, so am I very disappointed about that.
by A verified traveler
Posted 2 Jul 2019
Comment from Hotel Management
3 Jul 2019 by Miriam, Hotel Management
Thanks for the positive review
by A verified traveler
Posted 7 Jun 2019
The staff was friendly. The WiFi was horrible and inconsistent. I prepaid for breakfast but they didn’t honor it. Only the front desk can change the temperature of your room via a secret door where they sit so if you want it warmer or colder you have to ask them to change it. I order 2 double beds and it was 1 queen bed in the room.
Comment from Hotel Management
7 Jun 2019 by Miriam, Hotel Management
Dear guest thanks for the feedback. We have changed the WIFI company this same week so should not be a problem now. We try to be enviromental friendly and A/C it´s not on till june 15th. Ther must be some error with the beds as we don´t have 2 queen beds rooms, we have 2 twin beds rooms and 1 bouble bed rooms, we try to provide always what you preffer upon arrival but it´s not always guaranteed.
Once again, thanks for staying with us and giving us this review that will always help us improve.
by A verified traveler
Posted 3 Jun 2019
The hotel was very clean and the staff very friendly.
Not obvious when you arrive how to enter the building. The bar owner next door was very helpful.
Comment from Hotel Management
6 Jun 2019 by Miriam, Hotel Management
Dear guest, thank you so much for such a positive review.
by A verified traveler
Posted 29 May 2019 on Wotif
Comment from Hotel Management
29 May 2019 by Miriam, Hotel Management
Thanks for the feedback
by A verified traveler
Posted 13 Mar 2019
It was what I wanted for one night, was seeing my king (my son) the next day and I just wanted to stay somewhere that was cheap. Didn't expect the world and didn't get the world but it was quiet and clean, wifi was fine, got a breakfast the next morning across the street for under 4 euros = Happy days.
Comment from Hotel Management
31 Mar 2019 by Miriam, Hotel Management
Dear guest, thank you for your review. We try to give the best service in our hands at correct prices for Madrid city center, we are glad you enjoyed your stay.
