Ratings based on 504 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
La atención en recepción excelente! Ayudan y facilitan conseguir de todo!
Comment from Hotel Management
28 May 2024 by Front Desk, Hotel Management
Buenas tardes Otto, Muchas gracias por su valoracion! Me alegra muchisimo saber que ha estado a gusto con nosotros. Esperamos poder recibirlo nuevamente!Saludos cordiales,Sabrina
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Front Desk, Hotel Management
Hola Rafael, Muchas gracias por su valoracion, nos ayuda muchisimo!Aqui estaremos para cuando desee volver a Madrid.Saludos cordiales,Sabrina
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by David Gil, Hotel Management
Hi David,Thank you so much for your rating, we are so glad to see you happy with your stay. We hope to see you soon for the next visit to Madrid, we will keep improving our services as we try everyday.Best regards,Front Deskchic&basic dot
by A verified traveler
Posted 23 May 2024
Centrally located near Puerto Del Sol. Clean and comfortable room that was perfect for me and my wife. I saw other review about the shower arrangement, the shower is around the corner from the bedroom but there is no door to close if noise or privacy is an issue for you. It wasn’t for us but be aware.
Comment from Hotel Management
23 May 2024 by David Gil, Hotel Management
Hi Brian,Thank you so much for your review, we are so glad to see you happy with your stay, facilities and location. Also, thanks for the description you are giving everyone, it is so useful for people to know about the showers and for us. We hope to see you soon.Best regards,Front Deskchic&basic dot
by A verified traveler
Posted 20 May 2024
I am a solo female traveler. The Chic&Dot was easy, safe, and clean. The staff is incredibly friendly, speaks English, and makes everything so smooth. The location is perfect to explore Madrid. You can walk everywhere.
Comment from Hotel Management
23 May 2024 by David Gil, Hotel Management
Hi Sarah,Thank you so much for your review and your awesome rating. We are glad to see you enjoyed your stay, facilities, cleaning services, location and staff. We are hoping to see you soon.Best regards,Front Deskchic&basic dot
by A verified traveler
Posted 20 May 2024
very good location and staff are very nice
Comment from Hotel Management
20 May 2024 by David Gil, Hotel Management
Hello Li,Thank you so much for your review, we are so glad to see you happy with your stay, location and staff. Also, thanks a lot for the awesome rating you gave us! We hope to see you soon.Best regards,Front Deskchic&basic dot
by A verified traveler
Posted 19 May 2024
Friendly and helpful staff. Great central location. Our room was spacious. Breakfast hours (8-10) and offerings were very limited. Also, the restaurant uses sweetener in place of sugar so we did not enjoy our coffee or baked goods.
Comment from Hotel Management
19 May 2024 by David Gil, Hotel Management
Hi Veronica,Thanks a lot for your review and rating. We are glad to see you happy with location and staff. We take notes about your point of view to comunicate to the restaurant we work with. We hope to see you soon.Best regards,Front Deskchic&basic dot
by A verified traveler from warnersville
Posted 17 May 2024
Basic amenities overall - but clean with amazing staff. Every staff member was thoughtful and informative. Location was great - just a bit tricky to get to due to road restrictions but wasy enough to get to with proper directions. Only criticism is no body lotion, facial tissues or wash cloths provided.
Comment from Hotel Management
19 May 2024 by David Gil, Hotel Management
Hi Mary,Thank you so much for your review! We are so glad to see you happy with your stay. Also, thank you for the awesome description you gave, we love to see you enjoyed the location, cleaning services and staff. We take notes about your experience with no amenities and we will try to improve as best we can.Best regards,Front Deskchic&basic dot
by A verified traveler
Posted 14 May 2024
A good and modern option in a very central location. Lots of shops and attractions nearby but VERY touristy and busy so nights can be noisy. Comfortable and clean (but small) room and bed was fine. Shower temp was bit inconsistent but internet was strong, there's a lift in the building, and a cafe next door.
Comment from Hotel Management
15 May 2024 by Front Desk, Hotel Management
Dear Linh,Thank you very much for your valoration! It makes us so happy to know that you liked our hotel that much and that you had such a great stay with us! We hope to see you again soon.Kind regards,Sabrina
by A verified traveler
Posted 14 May 2024
Very friendly and helpful staff. Would definitely stay here again.
Comment from Hotel Management
14 May 2024 by Front Desk, Hotel Management
Dear Chris,Thank you so much for your review!! We are very happy to know that you have been comfortable with us! We hope to see you again soon.Kind regards,Sabrina
