Ratings based on 685 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
3 Jun 2024 by Isabel , Hotel Management
Thank you Cristopher for yous comments, we are happy to know you have enjoyed yous stay with us.Hope to see you againRegards,
by A verified traveler from Fresno
Posted 20 May 2024
Small room but clean, conveniently located and very attentive personel
Comment from Hotel Management
20 May 2024 by Isabel, Hotel Management
Thank you very much for yous comments, we are happy to know you have enjoyed yous stay with us.Hope to see you againBest regards,Isabel
by A verified traveler
Posted 18 May 2024
Lovely hotel and handy location but would request an inner room next time. We didn’t sleep a wink on Friday night!
Comment from Hotel Management
20 May 2024 by isabel, Hotel Management
hank you for sharing your review, we are sorry that there was noise outside on Friday night. Of course, don't forget to mention them during your next stay and we will assign you an outside room. Best Regards,Isabel
by A verified traveler
Posted 1 May 2024
Excellent location, nice staff, great breakfast and walkable distance from metro station, El retiro park and more…
Comment from Hotel Management
6 May 2024 by Gema, Hotel Management
Thank you for your comments, we are glad to know that you enjoyed your Casual experience. We hope to see you again very soon in some of our hotels.A hug,Gem
by A verified traveler
Posted 27 Apr 2024
Enjoyed my stay
Comment from Hotel Management
28 Apr 2024 by Isabel , Hotel Management
Thank you very much for yous comment, we are happy to know you have enjoyed your stay with us.Best Regards,Isabel
by A verified traveler from Oakville
Posted 26 Apr 2024
Comment from Hotel Management
17 May 2024 by Isabel, Hotel Management
Gracias por tu valoración, nos alegra saber que has disfrutado de tu estancia con nosotros.Nos encantaría volver a verte de nuevoUn abrazo,Isabel
by A verified traveler
Posted 26 Apr 2024
Great location. On our floor, hotel room doors were not soundproofed at all and there were loud noises from the hallways throughout the night. Also, another guest was given access to our room by accident and woke us up in the middle of the night, which was scary for my girlfriend. They apologized but took no other steps to make amends. Overall, I would probably not stay at the same place for the price although it was a decent hotel minus the bad experience and lack of soundproofing.
Comment from Hotel Management
28 Apr 2024 by Isabel , Hotel Management
Dear Brayden, We are very sorry for the incident that occurred, as we informed you, it was a human error since the computer system was blocked a few moments before arrival guest, and we could not accurately verify the room number. Due to this there was a confusion with number 501 and 502.We hope to see you again very soon at Casual Hoteles.
by A verified traveler
Posted 25 Apr 2024
Good location near Plaza del sol, friendly staff, and great breakfast buffet.
Comment from Hotel Management
28 Apr 2024 by Isabel , Hotel Management
Thank you very much for your comments, we are happy to know you have enjoyed your stay with us.Hope to see you again!Best Regards,
by A verified traveler
Posted 23 Apr 2024
Location was perfect
Comment from Hotel Management
24 Apr 2024 by Isabel, Hotel Management
Thank you very much for your comments, we are happy to know you have enjoyed yous stay with us.Best Regards,Isabel Jiménez
by A verified traveler
Posted 18 Apr 2024
The stuff is very friendly. The hotel style is very artistic which I loved. The locations is super convenient for many turistic places in " la puerta del sol"
Comment from Hotel Management
20 Apr 2024 by Isabel, Hotel Management
Thank you very much for your comments, we are happy to know you have enjoyed your stay with us. Hope to see you again!Best Regards,Isabel Jiménez
