Ratings based on 848 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami
Posted 10 Jun 2024
Very good hotel and tooms are clean and spacious
Comment from Hotel Management
12 Jun 2024 by Manager , Hotel Management
Dear Eduardo, Thank you very much for your kind feedback.We are delighted to hear that you found your room clean and spacious, and that the overall condition of our hotel met your expectations. Our team strives to provide impeccable service, and it is rewarding to know that we have succeeded during your visit.We look forward to welcoming you back for another memorable experience.Kind Regards, Barcelo Imagine Team.
by A verified traveler
Posted 9 Jun 2024
It’s a great hotel - loved staying in this hotel
Comment from Hotel Management
10 Jun 2024 by Belén Punzón Guest Experience, Hotel Management
Dear Allar, Thank you very much for your kind feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back for another memorable experience.Best wishes,Belén PunzónGuest Experience
by A verified traveler
Posted 2 Jun 2024
Very friendly. Walk to train station.
Comment from Hotel Management
4 Jun 2024 by The Management Team. Barceló Imagine., Hotel Management
Dear Tina,Thank you for your positive feedback.We are thrilled that our staff's friendliness stood out during your visit and that our proximity to the train station added convenience to your stay. It is also gratifying to know that the cleanliness of your room, the condition of our hotel, the service you experienced, and the amenities provided met your expectations and contributed to a memorable stay at Barceló Imagine.We look forward to welcoming you back on a future occasion.Best regards,The Management Team. Barceló Imagine.
by A verified traveler
Posted 1 Jun 2024
Clean and well kept
Comment from Hotel Management
2 Jun 2024 by The Management Team., Hotel Management
Dear Brittany,Thank you for your positive feedback.We are thrilled to hear that you appreciated the cleanliness and condition of our hotel, as well as the room amenities. Our team takes pride in providing a comfortable and enjoyable stay for our guests. It's also great to know that our service met your expectations, and we will continue to strive for excellence in this area.We look forward to welcoming you back on a future occasion.Best regards,The Management Team.
by A verified traveler from Cherry Hill
Posted 31 May 2024
This was a beautiful, interesting hotel with a great breakfast
Comment from Hotel Management
5 Jun 2024 by Belén Punzón Guest Experience, Hotel Management
Dear Sandy,Thank you for your positive feedback.We are thrilled that you found the Barceló Imagine beautiful and interesting, and that our hotel's room cleanliness, condition, service, and amenities met your expectations. It is our pleasure to provide a memorable experience for our guests.We look forward to welcoming you back on a future occasion.Best regards,Belén PunzónGuest Experience
by A verified traveler
Posted 29 May 2024
Great property! A couple minute walk to the train/metro, very clean, and enjoyed spending some time at the pool. Would definitely stay here again.
Comment from Hotel Management
30 May 2024 by Belén Punzón Guest Experience, Hotel Management
Dear Mary,Thank you for your positive feedback.We are thrilled to know that our hotel's location conveniently close to the train and metro station enhanced your experience with us. It is also gratifying to hear your compliments on the cleanliness of our property, which our housekeeping team takes great pride in maintaining. Additionally, your enjoyment of our spectacular outdoor pool is much appreciated, as we strive to provide facilities that contribute to a memorable stay.We are especially pleased to learn that you would consider staying with us again, a sentiment which truly reflects the positive impact of your visit.We look forward to welcoming you back on a future occasion.Best regards,Belén PunzónGuest Experience
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 19 May 2024
Overall good stay
Comment from Hotel Management
20 May 2024 by Belén Punzón Guest Experience, Hotel Management
Dear Guest,Thank you for taking the time to review your stay.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on a future occasion.Best wishes,Belén PunzónGuest Experience
by A verified traveler
Posted 18 May 2024
Close to the train station.
Comment from Hotel Management
20 May 2024 by Belén Punzón Guest Experience, Hotel Management
Dear Therese,Thank you for your positive feedback.We are pleased to hear that you found our proximity to the train station convenient for your travel needs. It is also gratifying to know that the cleanliness of our rooms and the overall condition of Barceló Imagine met your expectations, as we strive to maintain the highest standards of service.We regret to hear that our service did not fully meet your satisfaction. Our team is committed to providing exceptional service and we are sorry that the solutions provided during the stay were not satisfactory. We value your feedback as it helps us to improve our guest experience.We look forward to welcoming you back on a future occasion.Best regards,Belén PunzónGuest Experience
by A verified traveler
Posted 18 May 2024
Good rooms however did not honour promised benefits
Comment from Hotel Management
20 May 2024 by Belén Punzón Guest Experience, Hotel Management
Dear Sachin,Thank you for your review.We are sorry that the solutions provided during the stay were not satisfactory. Our team strives to fulfill every promise and provide the highest level of service, and it concerns us to hear that this was not your experience.We would like to know how we can improve. If you wish, you can send us your comments to the following email: imagine.gem2@barcelo.com.We're pleased to know that you found the cleanliness of the room and our hotel's condition to your liking. The positive remarks about our room amenities are equally appreciated, as we aim to offer comfortable and well-equipped accommodations for our guests.We hope to welcome you again in the future. Best regards,Belén PunzónGuest Experience
