Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Jaime Garcia-Morato, Hotel Management
Dear Yeonah, Thank you your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are sorry to hear that the breakfast was not up to your expectations. Also, if the reception was not as responsive as it should have been, we have made a note to the different departments to try to improve our quality and service. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Jaime Garcia-Morato, Hotel Management
Dear Sylvia,Thank you your review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
by A verified traveler
Posted 5 Apr 2024
Walk everywhere. Staff great.
Comment from Hotel Management
6 Apr 2024 by Jaime Garcia-Morato, Hotel Management
Dear Gary,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid.
by A verified traveler
Posted 29 Mar 2024
Comment from Hotel Management
19 Apr 2024 by Jaime Garcia-Morato, Hotel Management
Dear Christopher, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
by A verified traveler from Wien
Posted 28 Mar 2024
Comment from Hotel Management
18 Apr 2024 by Jaime Garcia-Morato, Hotel Management
Dear Zheng, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
6 Apr 2024 by Jaime Garcia-Morato, Hotel Management
Dear Luca, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. As you know, we have a 24 hour reception for any incident or request you may have, with this, we would have been able to find solutions to make your stay more pleasant. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.
by A verified traveler
Posted 6 Mar 2024
Hair drier needed in the room
Comment from Hotel Management
7 Mar 2024 by Jaime Garcia-Morato, Hotel Management
Dear Manuel,Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
by A verified traveler from Saskatoon
Posted 1 Mar 2024
Good time. Staff were hit or miss with service and friendliness, mostly with overnight staff making us wait outside the door for a few minutes, requiring us to ring the doorbell quite a few times. Cleaning staff took all of our soaps on the second last day and left us with none - very strange. Gym was basic, but good enough.
Comment from Hotel Management
5 Mar 2024 by Jaime Garcia-Morato, Hotel Management
Dear Steven, Thank you very much for your wonderful review on behalf of the whole Axel Hotel Madrid team. Your opinion is very important to us, as it always helps us to improve the experience of all our guests and give them a service based on excellence, always offering an experience of 10 in every way. We are very happy to read that you have been well and comfortable, as our only goal is that you have an experience never seen in Madrid, the whole team is here for you and we work for you to have a stay of 10! Of course, we will be more than happy to see you again in Madrid and that you can continue to enjoy this wonderful city. It has been a real pleasure to have you and we hope to welcome you again very soon on your next visit to Madrid. Kind regards, Jaime Garcia-Morato R General Manager Axel Hotel Madrid
by A verified traveler
Ok but not the best
Posted 1 Feb 2024 on HotelsWas ok hotel overall but not the best . Decoration was a bit weird. Room remind me some kind of dark room
Comment from Hotel Management
2 Feb 2024 by Jaime Garcia-Morato, Hotel Management
Dear Reza, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.
by A verified traveler from Staten Island
Posted 24 Jan 2024
This hotel gets 3-stars from me. The decor is of a sex club. Black walls and ceilings. I know it’s a gay themed hotel, but it just doesn’t work. The TV did worked for a few minutes and it would shut down. People were sent twice and no resolution. No manager followed or asked even after I went to the front desk twice. Someone was smoking in the room next to me, and the strong smell of tobacco stayed in my room for hours. The worst part of it is that on three different occasions employees walked right into my room after just knocking once. They did not wait for me to be ready to open up. At one point, a lady opened the door and saw me working at the table. She asked if I needed minibar refills. She surprised me. Not recommended
Comment from Hotel Management
2 Feb 2024 by Jaime Garcia-Morato, Hotel Management
Dear Leonel, Thank you very much for your assessment on behalf of the entire Axel Hotel Madrid team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. The entire Axel Hotel Madrid team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Madrid and that your Axel experience is satisfactory in every way. Kind regards, Jaime García-Morato R. General Manager. Hotel Axel Madrid.
