Ratings based on 253 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 2 Jan 2022
by A verified traveler
Posted 20 Oct 2021
Location,location,location! The balcony, neighborhood vibe couldn’t have chosen a better place!
Comment from Hotel Management
21 Oct 2021 by Flor, Hotel Management
Good morning.
Thanks for your comments
Best regards.
by A verified traveler
Posted 27 Aug 2021
Fantastic little apartment in a perfect central location. Would absolutely stay here the next time I am in Madrid !
Parking is in a city garage but there is a discount
Comment from Hotel Management
27 Aug 2021 by Flor, Hotel Management
Good morning
Thank you for your comment, your good words are appreciated.
Best regards
by A verified traveler
Matute 11 at summer
Posted 9 Jul 2021 on HotelsGreat location, poor internet connection
by A verified traveler
Posted 2 Jul 2021
Great location. Walking steps from city center
Comment from Hotel Management
7 Jul 2021 by Flor, Hotel Management
Thank you for your comment.
All the best
by A verified traveler from Southampton
Posted 23 Jul 2020
This was our third visit to Matute 11. We were very pleased with our accommodation and how clean everything was. We felt comfortable there and didn't have any worries about social distancing, hygiene etc. The staff on reception are helpful.
by A verified traveler
Posted 1 Mar 2020
by A verified traveler
Posted 25 Nov 2019
This building is in a GREAT, central location in the city! The check in process was great..very friendly and helpful. The unit we stayed in wasn’t like in the pictures. I understand that not all units are the same, but our two bedroom unit had many issues. Bedroom doors and bathroom doors wouldn’t close easily...physically had to be forced shut for privacy. I was afraid to turn up the floor heater in our room because there were floor to ceiling curtains directly in front of the heater. And finally, the shower had a very short side wall with no door, so our towels had to be used to soak up all the water on the floor.
Comment from Hotel Management
25 Nov 2019 by Jesus Calvo, Hotel Management
Good morning
We regret that your stay was not entirely satisfactory, with your comments it helps us to improve our facilities and apartments.
A greeting
by A verified traveler from Washington, DC
Posted 21 Oct 2019
The apartments are clean, spacious and comfortable. The staff is first rate - friendly and extremely helpful when needed. I would definitely stay there again. The area is tops for tourists.
by A verified traveler
Posted 30 Jul 2019
The appartments were in a brilliant location, central to the city center. Very clean and bed comfy.
The only negative minor comment is that the rooms are not necessarily like the initial photo on Expedia. The room was lovely but did ask to be moved from the initial one we were shown to. Thw receptionist moved us straight away to another that was slightly better.
Apart from that, we will certainly go back.
