Ratings based on 755 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The whole place smelled like weed. The fridge went out in our room. Maintenance came looked at and brought us another but left the old one in the room making noice all night. Then when I went to shower in the morning the water temp kept fluctuating and I got scalded by hot water
Comment from Hotel Management
3 Jun 2024 by Hotel Manager , Hotel Management
Dear Bryan,We apologize for the inconvenience you experienced during your stay, including the odour, fridge issue, and water temperature fluctuations. Your feedback is valuable, and we'll address these issues promptly to ensure a better experience for our guests in the future. We hope to welcome you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 28 May 2024
A little run down and the exterior entry doors do not latch or lock. The room had new floors. Tub was nasty and stained.The ceiling tiles in the room above the tv are water stained and one was moldy.
No coffee maker in room and the A/C was very musty smelling.
Comment from Hotel Management
29 May 2024 by Hotel Manager , Hotel Management
Dear William,Thank you for your feedback. We're pleased to hear you liked the new floors in your room. We apologize for the issues with the exterior doors, tub, ceiling tiles, lack of a coffee maker, and musty A/C. We are addressing these concerns. We hope to welcome you back for an improved experience.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Apr 2024
The property and room were very dirty.
The entire building, hallways, lobby, and room, had a strong odor of marijuana.
The carpet in the hallways was very dirty.
The worst part was the room itself.
The room was disgusting. The floor, bathroom, and walls were dirty and there were roaches on the walls.
We spent time cleaning the bathroom and floor with alcohol wipes, which left us with a pile of very dirty wipes.
Comment from Hotel Management
10 Apr 2024 by Hotel Manager, Hotel Management
Dear Malcolm,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Apr 2024
Good service
Comment from Hotel Management
10 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for acknowledging our service. We appreciate your positive feedback and are glad you had a good experience with us. If there's anything more we can do to enhance your stay in the future, please let us know. We look forward to welcoming you back.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Apr 2024
It’s good for the price Ive stayed here twice no issies
Comment from Hotel Management
4 Apr 2024 by Hotel Manager, Hotel Management
Dear Nedy,Thank you for being a loyal guest and sharing your positive experience. We're delighted to hear that you've enjoyed your stays with us and that you find our pricing satisfactory. We look forward to welcoming you back for many more comfortable stays in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Mar 2024
Staff was great pictures were better online than actual appearances
Comment from Hotel Management
23 Mar 2024 by Hotel Manager, Hotel Management
Dear Thomas,Thank you for your kind words about our staff. We apologize if the actual appearance of our hotel did not fully meet your expectations based on the online pictures. Your feedback is valuable, and we will strive to ensure that our online images accurately represent our facilities. We appreciate your feedback and hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your rating! We're glad to hear that you had a satisfactory experience during your stay. If there's anything specific you feel we could improve upon to make your experience even better next time, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Feb 2024 on Travelocity
It was clean, the service was good, the beds were comfortable and it was quiet. The bathroom could use updating like paint/wallpaper. There were stains at the ceiling above the bed. Generally a good stay.
Comment from Hotel Management
7 Feb 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that you found our hotel clean, with good service, comfortable beds, and a quiet atmosphere. We appreciate your positive comments. Your feedback about the bathroom and stains is duly noted, and we'll use it to improve our services. If there's anything specific you'd like to share or if you have further details, please feel free to reach out. We value your input and hope to have the opportunity to provide you with an even better experience in the future.Sincerely,Hotel Manager
by A verified traveler
Derby Stay
Posted 28 Jan 2024 on HotelsIt was clean and beds comfortable. Will stay there again.
Comment from Hotel Management
29 Jan 2024 by Hotel Manager , Hotel Management
Dear Jonessa,Thank you for sharing your experience with us! We're delighted to hear that you found your stay clean and the beds comfortable. We're glad to know that you plan to stay with us again in the future. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager
by A verified traveler
Posted 19 Jan 2024 on Hotels
Dirty, stained carpet, sheets were dirty, I removed them (put them on the floor) and called front desk asked them to be changed. Housekeeping took them off the floor and reinstalled the same dirty sheets.
Comment from Hotel Management
20 Jan 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the cleanliness issues you encountered during your stay. This falls far below our standards, and we deeply regret any inconvenience caused. Your feedback is crucial, and we will address this matter promptly with our housekeeping team to ensure improvements in their procedures. We appreciate your understanding, and if there's anything more we can do to assist you or make amends, please feel free to reach out. We hope to have another opportunity to provide you with a more positive and satisfactory experience in the future.Sincerely,Hotel Manager
