Ratings based on 435 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Erica, Hotel Management
Thank you Carol!
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
16 May 2024 by Erica, Hotel Management
Thank you Martell! Come back and stay again.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
31 May 2024 by Erica, Hotel Management
Thank you for staying!
by A verified traveler from Hendersonville
Posted 28 Apr 2024
Very warm welcome along with a list of restaurants for us!
Comment from Hotel Management
29 Apr 2024 by Erica, Hotel Management
Thank you Suzanne, come back and stay again!
by A verified traveler
Posted 31 Mar 2024
Clean
Comment from Hotel Management
1 Apr 2024 by Erica, Hotel Management
Thank you, Todd!
by A verified traveler
Posted 28 Mar 2024
Clean. Pool was heated enough to not be freezing but definitely wasn’t warm! Kids were frozen in less than 30 minutes
Comment from Hotel Management
29 Mar 2024 by Erica, Hotel Management
Thank you for sharing your experience!The pool does have to stay a few degrees cooler than the room temperature, to control the humidity in the room.Maintenance has been notified however, to assure the pool is at a comfortable temperature for our guests. Thank you for letting us know. We hope that you give us the opportunity to serve you again in the future!
by A verified traveler
Posted 13 Mar 2024 on Hotels
Comment from Hotel Management
15 Mar 2024 by Erica, Hotel Management
Thank you, Skyler! Come back and stay again.
by A verified traveler
Posted 7 Mar 2024 on Hotels
Comment from Hotel Management
11 Mar 2024 by Erica, Hotel Management
Thank you for the 10 out of 10, Tiffany!
by A verified traveler
Posted 6 Mar 2024
Nice staff
Comment from Hotel Management
11 Mar 2024 by Erica, Hotel Management
Thank you so much Brenda, we appreciate your feedback!
by A verified traveler
Normally there on point very diappointed
Posted 4 Mar 2024 on HotelsWas not good our heater was turning on off all night extremely loud sounded like something broke inside of it! 2nd floor elevator down button was broke refrigerate inside was not cold!
Comment from Hotel Management
11 Mar 2024 by Erica, Hotel Management
Thank you for sharing your feedback at the Holiday Inn Express & Suites, Madison. I want to start off by saying that your experience is not the experience we want our guests to have. Preventative maintenance is performed consistently to troubleshoot or be proactive for anything that may need repaired, or simply maintained, to keep functioning properly. We would have been more than happy to room move you, as this is not a room we would have had in order. Our elevator button down button did malfunction on this floor, and our elevator operator was promptly notified, and fixed by the very next day. We do hope we had known while you were here, to make it right.I hope you can give us another chance to show you what a great hotel we really are. Thank you again.
