Ratings based on 961 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Clean
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Jeremy,We appreciate your feedback on the cleanliness of our hotel. If you have any further comments or suggestions, feel free to contact us. Hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 28 May 2024
2 day stay was overall awesome. Only gripes are the coffee table is a certified ankle breaker. Hitting that in a dark unfamiliar room may ruin a trip with its shin height and sharp, almost menacing corners. Also, the lady making eggs and pancakes seemed overworked. Get her some help and make it like a normal continental breakfast.
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello Scott,Thank you for sharing your feedback with us. We appreciate hearing about your overall awesome stay. We'll make sure to review the coffee table in the room to avoid any inconvenience in the future. We'll also address the breakfast situation to ensure a more seamless experience for our guests.
by A verified traveler
Posted 27 May 2024
It was where I needed it
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello Daniel,We're glad to hear our location met your needs. Your feedback is valuable to us as we constantly strive to improve our guests' experiences. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.
by A verified traveler from Ballwin
Posted 27 May 2024
James saved the day! He went above and beyond to help us. Highly recommend this hotel.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Erica,We are delighted to hear that James provided exceptional service during your stay. Thank you for recommending us, we look forward to welcoming you back in the future.
by A verified traveler from Middleton
Posted 27 May 2024
The staff was very rude.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Donneã, We're disappointed to hear about your experience with our staff and apologize for any inconvenience caused. Your feedback is greatly appreciated as it helps us improve our services for future guests. Please feel free to reach out to our management team to discuss your concerns further.
by A verified traveler
Posted 27 May 2024
There was a lot of garbage on the ground when we looked out our room window.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Tina, We appreciate your feedback regarding the view from your room and will share your comments with our team for further review. Thank you for bringing this to our attention.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello John,We appreciate you choosing to stay with us. Please feel free to reach out to us with any feedback from your recent visit so we can improve your experience next time. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello A. Ann,We are overjoyed to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon.
by A verified traveler
Posted 21 May 2024
Would stay again without a doubt
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Lockicha,We're thrilled to hear you had a positive experience during your stay! Your feedback is truly appreciated. We look forward to welcoming you back in the future.
by A verified traveler
Posted 19 May 2024
Staff was very helpful and the breakfast was outstanding
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello John,We are delighted to hear that you found our staff helpful and enjoyed our outstanding breakfast. Your kind words are truly appreciated. If you have any further feedback or suggestions, please feel free to reach out to our management.
