Ratings based on 222 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
TV Quality was poor. Bed was good.
Comment from Hotel Management
23 May 2024 by Zinia Salam, Hotel Management
Dear Ryan,Thank you for your feedback and for rating your stay 3/5. We're glad to hear that you found the bed comfortable. We apologize for the poor TV quality and will address this issue promptly. We appreciate your comments and hope to have the opportunity to provide a better experience during your next visit.Warm regards,
by A verified traveler from Whitewater
Posted 14 May 2024
Staff was super accommodating about early check in after driving all night!
Comment from Hotel Management
23 May 2024 by Zinia Salam, Hotel Management
Dear Heidi,Thank you for your perfect 5/5 rating! We're thrilled to hear that our staff was able to accommodate your early check-in after a long drive. Your comfort is our priority, and we're glad we could help make your stay more pleasant. We look forward to welcoming you back in the future.Warm regards,
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
30 May 2024 by Zinia Salam, Hotel Management
Dear Cristina,Thank you for taking the time to rate your stay. We're sorry to hear that your experience was just average. If you have any specific feedback on how we can improve, please let us know. We value your input and hope to provide a better experience on your next visit.Warm regards,
by A verified traveler from Omaha
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by Zinia Salam, Hotel Management
Dear Marc,Thank you for sharing your feedback with us and for rating your recent stay 3/5. We value your input and would love to learn more about your experience to see how we can improve. Please feel free to reach out to us with any specific comments or suggestions you may have.Warm regards,
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Zinia Salam, Hotel Management
Dear Betty,Thank you for taking the time to share your feedback with us and for rating your recent stay 4/5. We appreciate your honest review.We're glad to hear that you had a positive experience overall, and we're committed to making every guest's stay as enjoyable as possible. If there are any areas where you feel we can improve and earn that extra star for your next visit, please don't hesitate to let us know. Your feedback helps us to continually enhance our services and facilities.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Zinia Salam, Hotel Management
Dear Cari,Thank you for your feedback and for taking the time to rate your recent stay with us. We appreciate your honesty and value your input as we continually strive to improve our services. If there are any specific areas where we can enhance your experience, please feel free to share your suggestions with us. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm regards,
by A verified traveler
Posted 23 Mar 2024
Nice place.
Comment from Hotel Management
23 Mar 2024 by Zinia Salam, Hotel Management
Hello Paula,Thank you for your 5/5 rating! We're thrilled to hear that you found our place nice. It's our goal to provide a pleasant and enjoyable experience for all our guests, and we're delighted that we achieved this during your stay. We appreciate your feedback and hope to welcome you back again soon for another wonderful experience.Best regards,
by A verified traveler
Posted 23 Mar 2024
This hotel is not worth the $175/night I ended up paying. Arrive at 8 pm. Room I'm in smelled like mold. I'm tired it's late so I wrongly ignored that warning sign. Looking at the shower walls you can see water stains and peeling wall paper. At about 10:30 pm as I am just getting in to bed, hear the shower in room above, shortly after I hear water dripping into my bathtub, get up to look at what all the noise and step onto wet carpet, in bathroom I see water coming through ceiling and down the walls and dripping into the tub. Walk out of bathroom onto squishy, wet carpet, it's all over outside the bathroom and the entrance hallway. Call front desk, no answer. Call again. No answer. Water is continuing to flow into the bathroom. Throw on coat over pajamas walk to front desk. No one there. Use phone at front desk. Finally answer, clerk comes to front desk. Indicates he will move me. Asked me to come out to desk when ready to move. Gather all my things and wait at desk. I sure believe I deserve a refund.
Comment from Hotel Management
5 Apr 2024 by Zinia Salam, Hotel Management
Hello Christine,We are deeply sorry for the unsatisfactory experience you had during your recent stay with us. Your feedback is truly concerning, and we apologize for the inconvenience and discomfort you encountered.It's disheartening to hear about the issues you faced with the room conditions, including the mold smell, water stains, and peeling wallpaper. We understand how distressing it must have been to discover water leaking into your room, causing damage to the carpet and ceiling. This falls far below the standards we strive to maintain for our guests, and we sincerely apologize for failing to provide you with a comfortable and pleasant stay.We regret any difficulty you experienced in reaching our front desk staff and for the delay in addressing your concerns. Rest assured, we have taken immediate action to address the maintenance issues in the room and have reinforced our procedures to ensure prompt response to guest calls and requests.Please know that we take your feedback seriously, and we will be reviewing our processes to prevent similar incidents from occurring in the future.In regards to your request for a refund, we completely understand your disappointment and will be reaching out to you directly to discuss this matter further.Once again, we apologize for the inconvenience caused and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Warm regards,
by A verified traveler
Posted 10 Mar 2024
Room was tidy, staff was absolutely wonderful
Comment from Hotel Management
11 Mar 2024 by Zinia Salam, Hotel Management
Hello Danille,We're thrilled to receive your 5/5 rating and kind words! Knowing that you found your room tidy and our staff absolutely wonderful truly warms our hearts. Our team strives to provide the best service and a welcoming atmosphere, so it's fantastic to hear we hit the mark for you. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience.Best wishes,
by A verified traveler
Posted 9 Mar 2024
My husband loved the breakfast!!
They were very nice at the desk,
Just need to fix a few glitches, like the outside door needs a good hard pull to open. Also wish there was more movie options. Outside of that, it was a clean, quiet place to stay! Thanks!
Comment from Hotel Management
9 Mar 2024 by Zinia Salam, Hotel Management
Hello Shelly,Thank you for your generous 4/5 rating and for taking the time to share your experience with us. We're delighted to hear that your husband thoroughly enjoyed our breakfast offerings and that our desk staff's friendliness added a positive note to your stay.Your feedback regarding the outside door and the desire for more movie options is invaluable to us. We aim to provide a seamless and comfortable experience for all our guests, and we will certainly look into these areas for improvement. Ensuring our facilities are in top condition and catering to our guests' entertainment needs are priorities for us.We're glad to know that you found our hotel to be a clean and quiet place to stay. It's our pleasure to have provided you with a pleasant stay, and we're grateful for your acknowledgment.Thank you once again for choosing us, and we look forward to the opportunity to welcome you back, ensuring an even more enjoyable and glitch-free experience.
