Ratings based on 263 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
The room was mediocre at best. The coffee machine had missing parts so it was unusable, the sheets had stains that we cleaned ourselves and there was a used condom under the couch that we noticed when we went to pull out the second bed. The bed and pull out bed were the most uncomfortable things ever. I get it, you get what you pay for especially in rural South Dakota but simple cleanliness of the room is all I expected.
Comment from Hotel Management
29 Oct 2024 by Zinia Salam Tisha, Hotel Management
Dear Lexi,I am truly sorry to hear about the disappointing experience you had during your stay with us. Your feedback is essential for us to improve our services, and I appreciate you bringing these concerns to our attention.I sincerely apologize for the cleanliness issues you encountered in your room, as well as the condition of the amenities provided. This falls far below the standards we strive to maintain for all our guests, and I deeply regret that your accommodations did not meet your expectations. Rest assured that I will address these issues with our housekeeping and maintenance teams immediately to ensure that such oversights do not occur again. We take your feedback seriously and will investigate this matter further to prevent any future occurrences.Once again, I apologize for the inconvenience you faced during your stay. We value your feedback and will use it as an opportunity to improve for the future.Warm regards,
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Zinia Salam Tisha, Hotel Management
Dear Sheridan,I'm sorry to hear that you rated your experience with us as a 1/5. Your satisfaction is very important to us, and we strive to provide the best service possible to all our guests. If there was anything specific that you were dissatisfied with during your stay, please feel free to share it with us so we can address any issues and work to improve our services. Thank you for bringing this to our attention, and we hope to have the chance to better serve you in the future. Warm regards,
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Zinia Salam, Hotel Management
Dear Paul,Thank you so much for taking the time to share your experience with us! We're thrilled that you enjoyed your stay and appreciate your rating of 4 out of 5.We strive to provide excellent service and comfortable accommodations, and it's always rewarding to know that our efforts have made a positive impact on our guests' experiences. We also value your feedback on the areas where we can improve. If you have any specific suggestions, we would love to hear them as we are always looking for ways to enhance our offerings.We hope to welcome you back in the future for an even better experience!Best regards,
by A verified traveler
Posted 15 Oct 2024
No housekeeping until we asked on Day 4 of our stay; they just dropped off new towels but didn't do anything else. Otherwise it's a very nice facility.
Comment from Hotel Management
18 Oct 2024 by Zinia Salam, Hotel Management
Dear Ruth,Thank you for taking the time to share your feedback regarding your recent stay with us. We're delighted that you found our facility very nice, as we strive to create a comfortable and enjoyable atmosphere for our guests.We sincerely apologize for the oversight regarding housekeeping during your stay. Your experience is certainly not the standard we aim to uphold, and we appreciate you bringing it to our attention. We will address this issue with our housekeeping team to ensure that our service meets the high standards we set for ourselves.Thank you once again for your valuable input. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience.Warm regards,
by A verified traveler
Posted 14 Oct 2024
Because the water in the bathroom is obviously soft, it made the bathtub very slippery! I used the shampoo in the dispenser and rinsed my hair for a long time. As I was getting out of the shower I slipped and fell in the tub! I feel there should of be more anti slip strips in the tub to help with this. I am 68 and have never fallen in the shower before! This should be addressed as it could easily happen to someone else.
Comment from Hotel Management
18 Oct 2024 by Zinia Salam, Hotel Management
Dear Carol,Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and are sorry to hear about your fall in the bathtub during your stay. Your safety and comfort are paramount to us, and we take your concerns very seriously.We understand how alarming and distressing a fall can be, especially for our valued guests. We will certainly look into your suggestion about increasing the number of anti-slip strips in our bathtubs. Our aim is to create a safe environment for everyone, and your input will help us make necessary improvements.We truly value your insights, as they help us enhance the experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with the safe and comfortable stay that you deserve.Warm regards,
by A verified traveler
Posted 9 Oct 2024
Property is dated and needs a remodel. Clean, nice staff
Comment from Hotel Management
13 Oct 2024 by Zinia Salam, Hotel Management
Dear James,Thank you for taking the time to share your feedback regarding your recent stay with us. We are happy to hear that you found our property clean and that our staff provided you with nice service. We truly appreciate your kind words.We also acknowledge your concern about the property's dated appearance. Please know that we are actively exploring options for updates and improvements to enhance our guests' experience. Your feedback is invaluable as we work towards making our hotel an even better place to stay.We hope to welcome you back in the future and show you the upgrades we've made!Best regards,
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Zinia Salam, Hotel Management
Dear Clarissa,We apologize for the disappointing experience you had during your stay with us. We take all feedback seriously and are truly sorry we fell short of your expectations. We would like to make things right. Please contact us directly so we can discuss the issues you encountered and provide a suitable resolution. Your satisfaction is our top priority, and we hope to have the opportunity to serve you better in the future. Sincerely,
by A verified traveler
Posted 16 Sep 2024
Quaint hotel! Friendly staff!
Comment from Hotel Management
26 Sep 2024 by Zinia Salam, Hotel Management
Dear Stephanie,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are sorry that your experience did not meet your expectations in every aspect. We appreciate your feedback regarding our friendly hotel staff and hope that you will allow us to serve you better in the future. Please do not hesitate to contact us with any further comments or suggestions. Best regards,
by A verified traveler from Trimble
Posted 4 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Zinia Salam, Hotel Management
Dear Zachary,We apologize for the disappointing experience you had during your stay with us. We take all feedback seriously and are truly sorry that we fell short of your expectations. We would like to make things right. Please contact us directly so we can discuss the issues you encountered and provide a suitable resolution. Your satisfaction is our top priority, and we hope to have the opportunity to serve you better in the future.Sincerely,
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Zinia Salam, Hotel Management
Dear Kevin,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are sorry to hear that your experience did not meet your expectations in every aspect. We appreciate your feedback and hope that you will give us the opportunity to serve you better in the future. If you have any further comments or suggestions, please do not hesitate to contact us.Thank you again for your review.Best regards,