Ratings based on 946 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
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Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Mr. Amir,Thank you for awarding us a 5-star rating for your recent stay at Pullman Zamzam Madina. We are delighted to hear that your experience with us was memorable. It was a pleasure to have you as our guest, and we look forward to your next stay.Best Regards,Pullman Zamzam Madina
by A verified traveler
Posted 30 Apr 2024
Nice
Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Mr. Mohammad,Thank you for your generous feedback. At Pullman Zamzam Madina, we are committed to delivering top-notch service to our guests, ensuring a spiritual experience. It was a pleasure to have you stay with us. We look forward to your upcoming stay.Best regards,Pullman Zamzam Madina
by A verified traveler
Posted 29 Apr 2024
Close to the Haram. Staff were very nice and accommodating.
Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Mr. Uzma,Thank you for sharing your unique experience with us.We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.We appreciate your positive feedback on our staff service. Providing exceptional hospitality is at the heart of what we do, and we are thrilled to hear that our team's warm welcome and attentive service made your stay unforgettable.Thank you once again for your feedback, and we look forward to welcoming you back for another memorable stay.Best regards,Pullman Zamzam Madina
by A verified traveler
Posted 29 Apr 2024
Friendly staff, great location
Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Mr. Osama,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. We appreciate your positive feedback on our staff service. Providing exceptional hospitality is at the heart of what we do, and we are thrilled to hear that our team's warm welcome and attentive service made your stay unforgettable.Thank you once again for your feedback, and we look forward to welcoming you back for another memorable stay.Best regards,Pullman Zamzam Madina
by A verified traveler
Posted 29 Apr 2024
Fantastic hotel, within close proximity to Masjid Al Nabawi. It should be noted that the walk to the women's section is slightly longer as it's closer to the opposite side of Masjid. Large, spacious and clean rooms. Breakfast spread was reasonable with a good choice of options available. I would definitely consider staying here in the future.
Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Valued Guest,Thank you for taking time to share your experience with us. We are delighted to hear that our breakfast buffet and hotel's prime location near Al-Masjid an-Nabawi made your stay truly special. We are delighted that you found our rooms to be a comfortable, clean, and relaxing haven during your stay. Our aim is to provide a peaceful atmosphere for our guests throughout their stay.We appreciate your feedback and cannot wait to host you again for another enjoyable visit.Best regards,Pullman Zamzam Madina
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Mr. Hussein,We are truly delighted to receive your ideal rating for our service. At Pullman Zamzam Madina, we are committed to delivering top-notch service. We would be happy to welcome you back for another memorable stay soon.Best regards,Pullman Zamzam Madina
by A verified traveler
Posted 28 Apr 2024
Its right outside of Rowda and on South side. Good Location for transportation from Quba front..
Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Mr. Shahrukh,Thank you for taking time to share your experience with us. We are delighted to hear that our hotel's prime location near Al-Masjid an-Nabawi made your stay truly special.Our location, just a few minutes from Haram, was chosen specifically to ensure our guests have the most convenient and spiritually enriching experience possible during their visit to this sacred destination.It was our privilege to have you. We look forward to welcoming you back to Pullman Zamzam during your next visit to the City of Prophet Mohamed (PBUH).Best regards,Pullman Zamzam Madina
by A verified traveler
Posted 27 Apr 2024
Furniture need to be upgraded
Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Mr. Nabil,Thank you for sharing your honest experience with us.We appreciate your comment regarding the furniture, and please rest assured that we have taken immediate action to address it to avoid any future occurrence.We appreciate your understanding, and we hope to welcome you again to provide you with better service.Best regards,Pullman Zamzam Madina
by A verified traveler
Posted 25 Apr 2024
Bathroom was absolutely dirty and trash. Concierge wasn’t the greatest. Room service was good. Room was extremely small. There should be an exhaust in the bathroom.
Comment from Hotel Management
2 May 2024 by Hotel Management, Hotel Management
Dear Mr. Zain,Thank you for sharing your honest experience with us.We are glad to know that our room service has met your satisfaction. However, we apologize for any inconvenience regarding the amenities and cleanliness of bathroom, concierge service, and room size. Your feedback is valuable, and we will take it into immediate action for further investigation.We appreciate you taking the time to provide your feedback, as it will help us improve our services for all our guests.We hope to have the opportunity to welcome you back for an even better experience.Warm regards,Pullman Zamzam Madina
by A verified traveler
Posted 25 Apr 2024
For our trip we stayed in three hotels in Saudi: The Conrad Makkah was by far the best and made a once in a lifetime experience even more memorable, the Hyatt House in Jeddah was very very clean and fresh and airy for the price, a lovely hotel room and breakfast buffet…. and unfortunately the weakest of the three was the Pullman ZamZam in Medina.
I’ll start with the positive: the Pullman ZamZam in Medina has an excellent location 5-10 min away from Masjid al Nabawi and is very clean. No complaints here. Also the water bottles are free which is nice.
Now for the less than ideal….
It’s not The Pullman ZamZam’s fault they are an older hotel but their prices do not reflect this. I would have given the Pullman ZamZam a more favourable review had I not stayed at the exquisite Conrad Makkah or if it cost half the price. The Conrad and Pullman were similarly priced (one could even argue the Conrad was cheaper given we got a suite with a view of the Haram on the weekend and stayed at the Pullman without a view during the workweek) and on every dimension the Conrad was leaps and bounds better and more luxurious and comfortable. In particular; the Pullmans breakfast buffet resembles a high school cafeteria while the Conrad is a true 5-star hotel breakfast buffet (and again - both were the same price!!)
We had a pleasant stay at the Pullman but we couldn’t shake the feeling of overpaying after staying at the Conrad Makkah and even the Hyatt House in Jeddah.
