Ratings based on 152 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2020
Quiet and comfortable. Water heater takes forever.
by A verified traveler
Posted 11 Oct 2020
Great hotel for the price, location is good. Their service is not great
by A verified traveler
Posted 26 Sep 2020
by A verified traveler
Posted 27 Feb 2020 on Hotels
It was amazing, the location is near Nabawi mosque.
by A verified traveler
Posted 27 Jan 2020
by A verified traveler from Alexandria
Posted 13 Jan 2020
Overall rating is excellent regarding location being very near to el haram
by A verified traveler
Deserve less than 1/2 stars
Posted 9 Jan 2020 on HotelsIt was very bad hotel and does not deserve 5 stars hotel, I stayed there for 2 days and no one come for cleaning and room service as I called them for that but no response. Another thing there was very bad smell in the room and there was cooking smell overall the hotel. the bed smell very bad and itch all the night.
by A verified traveler
Posted 24 Dec 2019
we were told they had problems with laundry service so they could not supply BATH TOWELS,also tissue paper not supplied staffing problems and they could not clean rooms because they were very busy.
ours was free breakfast and we were accomodated in breakfast lounge with INDONESIAN FOOD!!!! was a bad experiance.
We think they overcharged and we must get some kind of refund .
we had given in writing the frontdesk and the management about issues but for nothing
by A verified traveler
Posted 21 Dec 2019
this hotel is ok but not like 5-star hotels it's near to haram but doesn't expect the 5 stars services, food is good but not perfect for the money I paid i was expecting more of I got
by A verified traveler
Posted 28 Nov 2019
Location to Haram very convenient alhamdullilah, great staff.
